You’ve been waiting for this moment…your practice is heavily invested in new optical software, you and your staff have trained so hard with the new system, and your practice is finally ready to go-live. We hate to tell you this, but EHR implementation can be rough for your entire practice, so you can’t go into it with unrealistic expectations! Today we'll go through 3 of the most common unrealistic expectations doctors, and staff, have when going-live with their new software.
Everyone Getting Used to Electronic Records
“My staff took the training! They should know what they are doing!” – that’s unrealistic to expect from your staff. You have to understand that changing up what your staff is used to doing can be overwhelming for them, especially those that have gotten so used to paper records. Instead, try taking the following suggestions for a slower transition.
- Chart only new patients electronically while the patient is in the office. The established patients can be entered at the end of the day, then slowly increase volume of electronically charted patients.
- Chart only particular kinds of exams electronically with the patient present, i.e. only comprehensive exams, or only CL Fittings, then increase to include more exam types.
- Chart one patient per day electronically with the patient present, and increase as you go.
It’s also important to communicate regularly. Just because you’re ready to go-live doesn’t mean that your staff won't have new questions or even suggestions to make things better. Conduct regular meetings to get everybody on the same page. They don’t have to be long, but you should use these meetings to encourage your staff to ask questions and to ask for help when needed.Read More