This all got started when 1-800 CONTACTS representatives were getting more than they expected when they would call and fax ODs throughout the day to half-validate prescription information. Many ODs were actually bonding with the person on the other end of the phone and started to look forward to the daily calls. Their appreciation for 1-800 CONTACTS didn’t go unnoticed, but the calls are now taking longer than expected, often lasting 30 minutes or more – purely spent chatting about life. In a relationship that has been strained for so long, 1-800 CONTACTS saw this as a breakthrough.
This new phone number will connect to call center employees who will ensure that every OD has the opportunity to talk to someone about anything they want. Think of it as a therapist on speed dial, and one that really relates to and understands the needs of today’s busy OD. ODs are already expressing their excitement about this news:Read More