"The Email Charter" - Greaten Efficiency at your Eyecare Practice

Posted by Shawn Salter on Thu, Jul 14, 2011 @ 12:07 PM

We recently told you about a new movement in email known as "Shortmail", which is poised to change email as we know it, if we could actually make the switch. Jury is still out on that one... But! We found out about something that we can definitely do and we at VisionWeb couldn't wait to share - it's called "The Email Charter" and we think you will love it! "The Email Charter" is made up of 10 actions we can pledge to take that will help us save our eyecare practice inboxes!

Email Charter

The email charter says, and we agree, "We're drowning in email. And the many hours we spend on it are generating ever more work for our friends and colleagues. We can reverse this spiral only by mutual agreement. Hence this Charter..." It goes on to review the 10 Rules to Reverse the Email Spiral. We've selected a few of our favorites below:

Slash Surplus cc's
cc's are like mating bunnies. For every recipient you add, you are dramatically multiplying total response time. Not to be done lightly! When there are multiple recipients, please don't default to 'Reply All'. Maybe you only need to cc a couple of people on the original thread. Or none.

Tighten the Thread
Some emails depend for their meaning on context. Which means it's usually right to include the thread being responded to. But it's rare that a thread should extend to more than 3 emails. Before sending, cut what's not relevant. Or consider making a phone call instead.

Cut Contentless Responses
You don't need to reply to every email, especially not those that are themselves clear responses. An email saying "Thanks for your note. I'm in." does not need you to reply "Great." That just cost someone another 30 seconds.

You can read the full list and take the pledge here: http://www.emailcharter.org/. We've taken the pledge, will you?


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Tags: Tips & Tools, Technology

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