Techniques to Defuse Irate Patients In Your Optometric Practice

Posted by Jeff Rezabek on Tue, Dec 26, 2017 @ 15:12 PM

Most of the time, your patients are a delight to work with. However, issues can arise that turn confrontational and pit you and your optometric practice against your patient; threatening the bond that you spent years building. Whether there’s conflict in your optical dispensary or the exam lane, work towards resolving the situation with these techniques to keep your patients happy.

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Creating An Unforgettable Experience in Your Optometric Practice

Posted by Jeff Rezabek on Thu, Dec 21, 2017 @ 15:12 PM

Are no-shows still affecting your optometric practice? Working to give your patient an unforgettable experience will not only help decrease no-shows, but it may also lead to more positive online reviews. If your practice is struggling to make a connection with your patients, consider trying some of these techniques for creating an unforgettable experience in your optometric practice.

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Our Top Optical Dispensing Tips from 2017

Posted by Janelle Pauli on Thu, Dec 14, 2017 @ 14:12 PM

2017 was a busy year. At the end of each year we enjoy taking a look back at all of the content we posted on the blog and seeing what our readers enjoyed the most. And the clear winner for the most popular topic revolved around selling products in your dispensary. So today we will share with you our top posts from 2017 that will help you better engage with your patients and increase sales in your dispensary moving into 2018.

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How to Have Fun on Halloween in Your Eyecare Practice

Posted by Janelle Pauli on Thu, Oct 12, 2017 @ 14:10 PM

Getting festive in your eyecare practice is a fun way to interact with your patients on holidays, and with Halloween just around the corner we wanted to share a few ideas for celebrating with your patients in the office. Before you know it the holidays sneak up on you, but with a little planning you can get your practice geared up for a fun day (or week) for both your staff and your patients. Here are a few quick and easy ideas to help you get in the spirit.

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How to Make Sure Your Recall Messages are Successful

Posted by Janelle Pauli on Thu, Oct 05, 2017 @ 14:10 PM

Many ODs swear by patient recall messages when it comes to patient retention and reducing no-show patients, while others don't see as many benefits from implementing patient recall and reminders. If you fall in the latter group, it may be that you aren't making the most of your messaging and are missing out on really connecting with your patients. Today, we will look at a few important characteristics that make up a successful recall or reminder message.

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