Optical Dispensing, Customer Service

Is Your Eyecare Practice Affected by These 4 Industry Disrupters?

Each and every day your eyecare practice is faced with challenge after challenge. And, one of the biggest challenges for many practices is...

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Coding & Billing, Customer Service

Quick Tip: How to Communicate Insurance Billing Changes with Patients

Sometimes you have to make the tough decision in your practice about whether or not to continue accepting certain insurance plans. While...

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EHR Software, Customer Service

Can Your Optometry Software Be Your Secret To Improving Patient Care?

Technology plays a significant role in our life. Yet, in the optometry community, many practices are still relying on paper charts or...

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Customer Service

5 Ways to Better Accommodate Patients in Your Eyecare Practice

Depending on your practice's specialties and location you might be serving a higher than average senior-age patient base. In today's world,...

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Optical Dispensing, Customer Service

Resources to Defend Costs in Your Eyecare Practice

One of the biggest reasons independent optometrists are losing patients and money has to do with the low-cost options of online retailers...

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Practice Management, Marketing and Social Media, Customer Service

4 Ways Your Eye Care Practice Customer Service is Stuck in The Past

The customer experience in your eye care practice becomes more and more important every day. Sure, good customer service is something...

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Customer Service

Modern Day Customer Service Etiquette In Your Optometric Practice

In healthcare, the way you and your staff treat and interact with patients is a big determining factor of whether or not someone will keep...

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Customer Service

4 Ways to Bring In More Patients and More Money to Your Optometric Practice

If you want your practice to out-perform your revenue goals from last year, you need to put a plan in place to reach that goal. And in...

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EHR Software, Customer Service

How to Make the Exam Experience Better for Everyone in Your Optometric Practice

Exceeding customer expectations isn't always easy to do these days. So providing a patient experience that exceeds expectations is one of...

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Practice Management, Customer Service

Don’t Let No-shows Get in the Way of Your Optometric Practices Success

A patient no-show can damage your optometric practice. The absent patient and empty chair creates revenue loss in your practice, a...

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Resources, Technology, Customer Service

Optometry Practice Management Tips to Increase Patient Retention

In the optical industry, competition is fierce, and patients are hard to come by. This is why having a focus on patient retention is so...

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Optical Dispensing, Customer Service

Optical Dispensing Tip: How to Sell More Frames and Compete with Online Retailers

Selling frames to a patient visiting your practice for a comprehensive exam used to be an easy sell. Now, due to online retailers and show...

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Practice Efficiency, Resources, Customer Service

Optical Resources: 4 Questions to Ask if You Suffer from Appointment Cancellations

Appointment cancellations. No shows and last minute cancellations happen almost every day in an eyecare practice. These missed appointments...

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Customer Service, Business Management

What Your Future Patients are Looking for in Your Optical Practice

Patient growth is a big piece of the practice success puzzle. And, making sure that your practice is equipped with the tools you need to...

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Optical Dispensing, Resources, Customer Service

Improving The Patient Experience in Your Optical Shop

The patient should be the number one priority in your practice at all times. So what are some of the ways you and your team go above and...

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Resources, Customer Service

Why Communication in Your Eyecare Practice is So Important

Communication is an important piece of running a successful business. You need to have open and easy communication with your patients and...

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