The Official VisionWeb Blog

Digital Strategies That Enhance the Patient Experience Without Adding to Your Workload

A graduate of the Pennsylvania College of Optometry, Brett Paepke spent 15 years in clinical practice before transitioning to a leadership...

A graduate of the Pennsylvania College of Optometry, Brett Paepke spent 15 years in clinical practice before transitioning to a leadership...

About Amanda Amanda Whitener has extensive revenue cycle expertise dating back nearly a decade, ranging from ambulatory surgery centers to...

With Thanksgiving just around the corner, it's important to reflect on the many things we have to be grateful for this holiday season....

About Amanda Amanda Whitener has extensive revenue cycle expertise dating back nearly a decade, ranging from ambulatory surgery centers to...

Setting a career path for your staff can benefit you, your staff, and your optical practice. By starting a career path for your employees...

Stay Ahead of the Back-to-School Rush: 5 Billing Tips to Keep Your Practice on Track

One of the most frustrating aspects of any Practice Management system is dealing with financial reporting inaccuracies and a clunky user...

Many practices are always looking for new ways to keep theirstaff motivated and happy at work. One of the best ways to achieve this...

Today is National Sunglasses Dayand VisionWeb encourages you to celebrate it in your practice. Sunglasses are not only a great fashion...

About Amanda Amanda Whitener has extensive revenue cycle expertise dating back nearly a decade ranging from ambulatory surgery centers to...

We've noticed that optometrists are always curious to know how their peers are changing their processes to better accommodate their...

Working in the eyecare industry, sometimes it’s hard to remember that not all patients come from the same eyecare knowledge backgrounds....

Managing a practice in today’s business environment can be challenging. Now more than ever, practices are looking for solutions to fulfill...

One of the most salient reasons to outsource your billing can be the benefits of NOT hiring an in-house biller. If you hire a biller, you...

VisionWeb has built its reputation in the eyecare industry for being the best Online Ordering Platform and is connected to over 475 labs...

Imagine dedicating 8 long years to earning your bachelor's degree and a doctorate in optometry, only to be told you can't use the title of...

When running a successful business, there are many challenges andobstacles that you’re going to face that lead you to make educated...

Catering towards the disparate needs of all your patients can be difficult, especially when you have limited resources and space. Caring...

The rise of technologyhas brought on solutions to make nearly every aspect our lives easier – including the way we work. Eyecare practices...

Running an eyecare practice, chasing a toddler, and being a wife is difficult to balance individually, much less all three at the same...

About Nolan Rhyne: Nolan Rhyne is a certified optician through the American Board of Opticianry, an ABO Technical Level II speaker, and...

Co-managed claims. Where to start? The work has been done and the claim has been sent, but the payment eludes the practice. How can this...

Your competition in the eyewear marketis growing with each new online retailer. There are plenty of other companies who have entered the...

Successfully managing insurance reimbursements is the secret strategy of profitable optometric practices. However, many practices are still...

If you’re like most modern practices, converting to a new Electronic Health Records (EHR) software system is in your cards, especially if...

If you are involved in your practice’s billing, you might not think that you need to be concerned with what kind of EHR your practices...

Uprise EHR & PM bundled with VisionWeb's billing teamprovides full functionality that accomplishes medical exams. From check-in to the back...

Establishing trust and credibility can go far whenbuilding the cultureof your business. Eyecare practices are no exception to the...

Although there are plenty of resources on the internet to help manage your practice, we find that billing advice specific to optometry...

It's no secret that technology is constantly changing, and our industry is no exception. Today, modern ODs are looking for ways to...

Some customers choose Uprisefor its touch-free capabilities and competitive features. An early adopter of Uprise, Dr. Kim Castleberry is no...

Patients trust OD’swith their eye health, therefore it’s understandable just how important it is for the relationship to be a healthy one....

Millennials are the generation that grew up with readily available internet, knowledge at their fingertips, technology prowess, and...

Evaluating your staff and your workflowto see where your team is spending most of their time and what parts of your workflow are being...

Did you know businesses with a strong social media presence creates trust and credibility with customers? In eyecare, this can be a...

When new opportunities or responsibilities pop up in your optometry practice, do you knowwhich staff member should be in charge of taking...

Finding the perfect fit for your practice's staff when hiring new employeescan prove to be quite the task. On top of looking for candidates...

It's no secret that optometry practices can earn a whopping 30-40% net profit. Especially once the practice has gone through its first year...

We know how important it is to hire the right peoplein your optometric practice. This becomes even more important when you're looking to...

About Amanda Amanda Whitener has extensive revenue cycle expertise dating back nearly a decade ranging from ambulatory surgery centers to...

Rejection hurts. In eyecare, a rejected claim can delay revenue and cause unnecessary rework for you and billing staff (which can be the...

For over 20 years, VisionWeb has been the industry standard for connecting eyecare professionals to labs and suppliers for all their...

Every flu season poses a danger for you and your staff. While getting sick may be unavoidable, missing days from your optometric practice...

Based on the needs of our readers, we're starting a new series here on the VisionWeb blog called The Financial Guide. We'll explore your...

Creating a positive work environment in your practice is essential for your business to thrive and grow. The culture in your office starts...

With Halloween quickly approaching, we want to ensure your eyecare practice is ready to celebrate with your patients! Celebrating a...

We know that your practice can get busy and even hectic on some days. But with your overwhelming schedule, have you neglected your...

We've shown you the benefits of pulling patient's benefits before appointments, the difference between vision and medical billing, and...

Your office may face many challenges such as retention rates, ongoing education, and a struggle to stay on top of rejected or denied...

If you're new to The Financial Guide series, we noticed that business management and finance aren't usually courses included in optometry...

As Halloween approaches, VisionWeb couldn’t think of anything more frightening than a payer slashing through your revenue by denying your...

Implementing a referral program in your eyecare practice is a great way to build relationships with other providers and increase new...

The world of electronic claim management is an ever-changing labyrinth of rules, standards, and charges. Needless to say, when it comes to...

It's time for the rush of patients scheduling appointments to use up the money left in their FSA or HSA accounts. If you're not...

This year's Vision Expo West was held in Las Vegas at the Venetian from September 15th- 17th for eyecare professionals to gather for...

We’ve all experienced being a patient in the waiting room, and most of us will describe the experience as far from pleasant. Now, think...

As more and more online retail stores are taking over the Internet, brick and mortar stores are turning into “showrooms.” In other words, a...

Most eye care professionals understand that to run a successful modern practice, you must cater to various customers across generations...

Many small business owners run out of time, or aren't familiar with some of the quick and easy options out there for marketing a business-...

We all have basic needs for food, water, and shelter. These must be satisfied at certain times of day and are usually both predictable and...

It's hard to believe it's already that time again for the annual Vision Expo West exhibit. This year's event will be held at The Venetian...

On top of being a healthcare facility for your patients, we know that your practice is also a small business where frame sales are a big...

It's that time of the year again, and Vision Expo West is just over a week away! We're busy in the office getting ready, so we can only bet...

Labor Day is a federal holiday celebrating Americans participating in the workforce. It is celebrated every year on the first Monday in...

It's likely you've already listed your optometry practice on Yelp, Zocdoc, and the AOA search. However, Google Reviews is quickly catching...

A lack time management, claims knowledge, and high employee turnover impacts your practice's ability to effectively manage claim...

Your insurance claim reimbursements are becoming a vital contributor to your practice’s profits. Unfortunately, vision and medical claims...

With the rise of online retailers, it’s getting harder to make a profit from optical dispensaries. It may seem impossible to convince a...

It’s that time of year again when schedules start to fill up last minute, with kids needing eye exams before school starts. It can be an...

As it gets closer to the last quarter of the year, you might start looking at your yearly expenses and realize that you splurged a little...

Increasing sales in your dispensary is one way to boost your practice profits. But, making an extra sale is sometimes easier said than...

It's understandable for business owners to be hesitant when making excessive purchases during economic uncertainties. However, investing...

As a business owner you're going to make mistakes. But the silver lining in making mistakes is that it ultimately helps your business grow...

Effectively managing insurance claims is critical for maximizing an optometric practice’s profits. Unfortunately, many billing managers...

Selecting a practice management software for your office is crucial to the success and health of your business. There are many benefits to...

Commission programs are a perk and motivator for opticians. Some opticians see commission programs as a necessary element of their job and...

If you have invested in, or are thinking about investing in practice management and EHR software for your eyecare practice, the system...

It's no secret the optical industry has seen its share of labor shortages in recent years. Though there may have been unavoidable...

Negotiating prices on your optical dispensary’s showroom floor can quickly turn into making an agreement that doesn’t help your optometric...

Whether your optometric practice is experiencing employee turnover, or you’re looking to grow your practice and expand your presence in...

What process do you have to review submitted claims to help prevent unnecessary fines and penalties and maximize reimbursements in your...

Many eligible eyecare professionals have decided that MIPS (Merit-Based Incentive Payment System) is something they plan to report and...

Breaking away from working at large optical practices in order to open your own office is a daunting and intimidating decision to make....

VisionWeb has been leading the industry with our online ordering platform, creating a solution within the comfort of your Practice...

When it comes to driving customers to businesses, nothing has been more popular, or trendy, than the social buying site Groupon. By...

Just about every business goes through a slow month or two every year. It's likely in your eyecare practice that slow month falls around...

It's inevitable most businesses will experience slow periods throughout the year. The optical industry is no exclusion to an influx of...

Many ODs have fears associated with the use of cloud computing in eye care. With the lack of knowledge out there specifically for...

In the healthcare industry, collecting revenue from insurance claims is a tedious process. While many optometry practices have a dedicated...

Some optometric practices seem to have no problem managing their insurance claims and maximizing their claim reimbursements. However, most...

In an optometric practice, your staff interacts with dozens of people daily, either face to face or over the phone. Under pressure to...

Having the right tools for your business to be successful is essential for continued growth of your eyecare practice. Creating a space for...

Throughout the tradeshows of 2022, it's become clear that all optometrists and office managers can find one thing in common: their...

Online product ordering and claim filing efficiency is important to any practice. After all, it does have a direct impact on the amount of...

VisionWeb’s Online Ordering Platform is known for leading the industry for all optical needs. We have been privileged to serve over 20,000...

Having a full, back-to-back schedule every day is an eyecare practice's dream. When your schedule is that busy, it's easy to start going...

In any job it can be easy to fall victim to bad habits. And, if you're a biller in an eyecare practice you probably have a routine down for...

VisionWeb’s Online Ordering Platform is the industry's leading ordering solution for optical dispensary. We take pride in helping opticals...

If you've recently purchased new optometry office software, or even if you're just in the market, an important step in the process is...

Tracking and reviewing key performance indicators and metrics for your practice can seem a bit daunting. The typical practice owner is so...

We spend a lot of time discussing social media as an inexpensive marketing tool for your eyecare practice, but there are some traditional...

Once you’ve decided which EHR software you want to implement at your practice, you have to start preparing your staff for the change....

Boosting optical sales can sometimes be challenging when determining where to start or what approach to take with your team. Some...

In any business, meetings make up a part of your work day. Whether you're part of a big corporate practice, or a small independent you're...

We recently appointed Nicolas Sinet CEO of VisionWeb. Sinet will lead the company as we continue to innovate and grow our technology...

The annual Vision Source Exchange, has created a destination for private practice optometrists and their staff to gather for continued...

Claims, claims, claims; we all know insurance claim filing is never fun. Patient eligibility, claim reports, is it rejected or accepted? It...

As the annual Vision Source Exchange has come to end, we thought it would be a great opportunity to discuss some knowledge shared during...

All eyecare practices work together differently with their staff, and some practices might see more benefits than others from commission...

When the patient can’t be identified as insured by your eligibility check, it can cause a claim denial later on whenever you try to submit...

Traditionally, when eyecare professionals have thought of unique ways to help generate revenue in their practice, they would focus on...

The Dispenser Notes feature can be used by all VisionWeb ordering customers. This feature helps make online optical ordering more efficient...

We are going to take a minute to kill two birds with one stone with a talk about optical ordering and your common optical dispensary...

We are all human and it’s normal to occasionally forget tasks and miss deadlines. But filing a claim late could result in a denial...

Growing sales in your optical can be a challenge while maintaining your everyday operation. Some challenges may include a disconnect...

If your practice isn't already ordering products online, you should definitely look into it. If you are ordering online, there might be...

Medical claims have larger profit margins than vision claims, most eyecare professionals are aware of this. At first glance, filing more...

We're keeping it simple today with just one important tip on fundus photography. Correct coding procedures are vital to learn early on in...

Did you know that ~93% of eye care providers said that online ordering to spectacle lens suppliers made their practice more efficient? If...

Is your practice ready to partake in the annual April Fools pranks and hoaxes this year? Well ready or not April 1st is quickly...

In recent years, we've covered a few ways you can expand the medical scope of your practice through expert webinars and even a boot camp...

Effective networking can create valuable connections that lead to new partnerships, more patients, and all-star employees. In professional...

Now, people are getting more comfortable traveling and attending in-person events including tradeshows. It is an exciting time of year for...

External events and economic change can affect your practice in many ways. You have a lot of control over the changes you make that lead to...

If you aren't aware of Marie Kondo's novel, The Life Changing Magic of Tidying Up, you might have watched her Netflix series where she uses...

If anything, quarantine has taught us that human beings crave face-to-face human interactions. Businesses were forced to adapt when the...

We've all been in those relationships that we cling on to even though we know it's time to let go and move on to something better. Maybe...

Don't let a lack of comfort when it comes to accounting, budgeting, expenses, and spreadsheets in general hold your eyecare practice back...

Global security concerns are heightened currently, so we figured this is an opportune time to conduct a security audit in your practice. No...

We all know that rejected insurance claims cost your practice, but how much exactly? An average sized practice generates 200 claims a month...

The binge-worthy Netflix TV show called Love is Blind has been a hit the past couple of years. If you aren't familiar with the show, the...

A big part of running a successful eyecare practice is keeping your customers happy so that they remain loyal to your office. And in order...

We've stressed the benefits of online ordering in the past, explaining how it proves to be a better method than the traditional ways of...

Can you identify the Most Valuable Players (MVP) in your eyecare practice? Many practice managers are hesitant to compare staff members in...

At the end of the year, your practice is scrambling to fit patients into your schedule, provide quality care, and maximize profits from...

In your dispensary there is a lot of consideration that goes into what frame lines you decide to carry. First, you have to consider the...

Due to the popularity of our credentialing webinar, we're continuing our series where we bring on professionals who are willing to share...

It's February, the month of love. Valentine's Day is not only about showing your significant other how much you love them. It's a day that...

Now that we have a better understanding of the Patient Check- In and Pre-Testing process covered in previous blogs, let’s move forward to...

We're usually in awe of our customers and how their teams pull together to provide better patient care and advance their skills as...

Did you know that practices still fax in their frame orders? Yikes. We know that sometimes resources can be limited, but you shouldn't be...

When running a successful practice, there are many non-negotiables you are not willing to budge on, especially when choosing the right EHR...

You might know that our ordering platform users are able to choose from over 450 labs and suppliers, but we don't highlight the innovation...

Do you want more transparency in the day-to-day operation of your optometric practice? The tech community found a way to create more...

We've all heard and used the phrase "good work ethic" before, but have you ever dug into how that might present itself in your staff?...

We're covering everything you love about optometry, technology, and software. And there's a lot of reasons to love technology these days....

For many practices, a transformative purchase is something that either turns over large profits or permanently (and positively) influences...

As an optician, there is a lot of pressure on you to make sales in the dispensary. But, if the optical hand off is rocky it could be...

When it comes to EHR software, one of the more stressful areas (aside from choosing the perfect system) is training your staff on the new...

Krystal Hoover, OD, grew up in a household where entrepreneurship was a way of life for her family as her parents have their own business....

When your eyecare practice is swamped, some administrative items get pushed to the bottom of your to-do list. Double-checking your HIPAA...

We know that your time is taken up with problem-solving, scheduling, and patient care. However, making sure your practice is growing...

After taking a look at our readers' most read articles, it's apparent that most of you love reading about ways to improve sales in your...

Do you have an accurate idea of your performance from this past year? Sometimes the end of year analysis can feel overwhelming, but it's...

After the crazy holidays have come to an end, sometimes we get a little exhausted and put the New Year’s resolutions on the back-burner....

Dr. Kim Castleberry owns his practice in Plano, Texas. Splitting his time between the west coast and Texas, he needed a system he could...

Your front office serves as both the first and last impression that your patients see, so it is important that they are as efficient as...

The pre-exam section of your workflow can be easy to neglect because you may think that it’s a pretty straightforward process – your...

This year hasn't been easy for most practices, especially if you've been short staffed or experiencing a surge of growth. Your team has...

We covered the patient check-in process within Uprise EHR & PM in a previous blog. Today, we're going to showcase the efficiencies that...

Just like in any business, optical practices have to go through and manage any changes that are thrown their way. No matter the type of...

The beginning of a new year is especially calm for an eyecare practice in comparison to a busy holiday season. After your patients have...

Approaching your boss about changes in the eyecare practice can be a scary thing, especially when it comes to talking about purchasing new...

What key components make the front desk of your practice run smoothly? We'd argue that excellent customer service and efficient processes...

Turning a profit from your optical dispensary sales is an important strategy for increasing revenue and building a successful optometric...

Optical waiting rooms can be more than a place to catch up on news and read magazines. You can inform your patients on the lack of access...

We decided to reach outside of the industry in this Hubspot article to find tips that work for change management. Considering the amount of...

There isn't enough time in the day for the optometrist to handle every task in the eyecare practice. Usually, the optometrist will focus on...

As another year comes to a close, there are several things you can do to prepare your practice for an even more successful year ahead. For...

Evidenced by the popularity of TED talks and interview panels at events, most of us enjoy listening to subject matter experts discuss their...

In the eyecare industry, online retailers are constantly disrupting the market and pressuring ODs and optical dispensaries to adapt in...

Sometimes, data speaks louder than anecdotes. This especially applies to your practice's insurance revenue. It's difficult to know where...

Expanding the medical side of the optometry practice has been on everyone's mind lately. We know that because our webinar, 6 Steps to...

There is no way to sugar coat it. Sometimes running your own business can be hard, especially when your business is a healthcare practice...

There are a wide range of skills and strategies involved in running a profitable dispensary - from customer service to sales to inventory...

We know that practices' biggest struggle can be low reimbursements. However, most eyecare professionals don't have the capacity to learn...

What are your "non-negotiables" when it comes to the people who work for you? Does everyone working for you know your hard lines so that...

It happens in every eyecare practice. Patients come in claiming they've never had to pay for a contact lens exam or evaluation before and...

For some people, Halloween is more exciting than celebrating their birthday. The thought of gasping in fear as they walk through a haunted...

A reciprocal referral relationship not only deepens your level of patient care, but can bring a slew of new patients into your eyecare...

Stock photos are all over the internet these days. They are typically overly generic and a complete misrepresentation of what the image is...

The pandemic has brought many changes to the business model of most optometry practices, and not all of these changes are welcome. However,...

We're always happy to hear about how our products are supporting our customers and improving the overall satisfaction of their staff. When...

Recruiting qualified individuals for your optometric practice is vital to ensuring that your practice runs smoothly and your patients are...

If you're subscribed to a few optical blogs, you'll know that we're big fans of displaying dense information in the form of an infographic....

Scott Snowberger, OD, is a partner with Stone Hill Optical in Pflugerville, Texas. For any small or growing eyecare practice, managing cash...

There are certain characteristics and skills that set the great opticians apart from the average ones. A top of the line optician knows...

Every year we'll conduct a round up of our most read articles to keep a pulse on the interests of our audience. However, this time we're...

Sometimes there's a reason that certain reality shows gain popularity in the US. Aside from being edited to always end on a cliffhanger,...

In almost every office of every business you'll find a team of staff that ranges across several different generations. Or, if your staff is...

September is our favorite month in the eyecare industry. Practices are still benefiting from the back-to-school rush and we get to meet our...

Rarely do we report on industry news from Warby Parker, but paying attention to your competitors is an important step to take to stay...

Uprise EHR and Practice Management is now integrated with EyeCarePro's marketing and patient communication services. EyeCarePro helps...

Finding new staff members can prove to be quite the challenge for many eyecare practices. With high turnover rates and unqualified...

Having the right EHR and PM system is crucial in a practice to boost success and profitability. Let’s walk through a practice’s check-in...

Predicting the future is more difficult now, as we all have come to realize. How has the COVID-19 pandemic affected consumer habits,...