Tips For Increasing Patient Attendance In Your Optometric Practice

You and your staff work hard to optimize your patient schedule so you can see as many patients as you can without decreasing the quality of care. Unfortunately, multiple no shows and late patients complicate your schedule, slow down productivity, and decrease the revenue in your optometric practice.

In this post, we provide a few tips to help you increase your patient attendance rates.

Increasing The Patient Attendance Rate In Your Optometric Practice

Pick the Right PlatformDon't let late and no show patients impact your optometric practice. Use these tips to improve your patient attendance rate.

Sending a patient and automated patient recall message through email may work for a majority of your patients. Unfortunately, many of your patients may also receive hundreds of emails a day. If you have patients who don’t check their email very often, or they get too many emails, there’s a chance your recall email will get lost in their inbox.

While email can be an effective platform for some of your patients, sending a text message may be more effective to remind your patients of an upcoming appointment. Using a patient recall system embedded in your cloud-based practice management and EHR solution, you and your staff can automate recall messages to send to your patients through email or text to help deliver your message to their preferred platform.

Provide Directions To New Patients

Sometimes your practice can be difficult to find, causing a large number of new patients to become late or not show up. If a new patient schedules an appointment at your practice, send them a reminder a few days in advance and include directions to your practice, where they can park, and any other information that will help them get to your practice more easily.

Give A Nudge To Repeat Offenders

There will be a few patients in your practice who are always running behind or always have something come up. If there are repeat offenders in your practice, consider sending multiple recall messages and reference your late and no show policy so there are no surprises if you have to administer a no show fee.

Don't miss another post, subscribe to the blog and receive more optometric practice building tips like these. 


Back to Blog

Related Articles

Optometric Practice Resources: 4 Things You Wish Your Patients Knew

Running an optometric practice is a lot of work. And, a significant contributor to the difficulties...

How To Use A Patient Recall System Effectively To Communicate With Your Patients

A good patient recall system and message can give your optometric practice the ability make...

Tips for ODs: How to Handle No-Shows and Late Patients

  Your optometry practice can be incredibly organized and run like a well-oiled machine. But a late...