The Official VisionWeb Blog

Taking on management responsibilities can be an exciting new chapter in any professional’s career path. It can also be intimidating, especially when you're managing people. Whether you have worked hard to get promoted into this role or you’ve been hired into a new optometric practice to take on the management responsibilities, you have to develop and strengthen new skills to manage effectively.

Below are five things new office managers must master to succeed in an optometric practice.

Online retailers have been making an impact on your optical dispensing profits. And unfortunately, more consumers shop online now than ever. Luckily, when a patient enters your optometric practice, you have the competitive edge and face-to-face time with the patient. However, many practices leave the sales strategy to the optician.

By starting the conversations with your patients earlier, you can persuade the patient to not only purchase their everyday eyewear on the spot, but you may also get them to buy accessories or a second pair.

Below are tips on how you can use the exam lane to help improve your optical dispensing profits.

Office meetings provide a way for you and your team to maintain focus on your team goals and help identify problems that threaten your optometric practice’s ability to meet those objectives.

Also, weekly meetings are a great way to strengthen a team's bond. Meetings may seem like they are going strong in the beginning, over time you will find that participation is starting to wane. When your staff members stop engaging in your team meetings, it could snowball into to other problems like missed goals, staff turnover, and errors due to decreased communication.

To help revive the energy in your optometric practice team meetings, we’ve provided a few tips below.

Disagreements in the workplace can slow down your office workflow and add stress to your entire optometric practice. Although your staff may get along 95% of the time, there will always be times where conflicts arise. When your staff has disagreements, you have to resolve them quickly before they impact your entire team, your workflow, and your profits.

Below are conflict resolution tips to keep the peace in your optometric practice.

In the eyecare industry, managing claims is an important piece of the revenue stream; especially as more online retailers cut into your frame sales.

However, many practices struggle to effectively turn their electronic claims into revenue from payers, forcing the practice to write-off services or charge the patient more than they were expecting.

This post shares some strategies your optometric biller can use to turn electronic claims into money.