Customer service can be everything for an optical dispensary. According to this report, 86% of buyers will pay more for a better customer experience. With all the challenges that threaten the success of an optometry practice today, suboptimal customer service should not be the reason your patients leave you.
Heading into 2020, step back from your optometry practice and look at it as your patient would so you can monitor your staff’s customer service habits. In this post, we cover some of the bad customer service habits your staff may be making and offer solutions to providing a better patient experience.Read More