The Official VisionWeb Blog

Your practice has come a long way since it opened, but you still have some fire left in you to continue caring for your community’s ocular health. The only problem is, your practice may have outgrown your claims management processes, which could be leaving revenue on the table.

So, how do you know if you’ve outgrown your claim management practices? This post identifies a few different signs you may experience if your optical practice is outgrowing your claims management efforts and provides a remedy that scales.

Bringing in new talent into your optometric practice is exciting. With new hires comes a boost in creativity, productivity, and positivity. It also comes with the challenge of training the individual quickly and efficiently enough that you can return to managing your practice and seeing patients.

Below are a few optical resources your practice can utilize to train any new employee in your eyecare practice, some are even free.

Running a successful optometric practice requires skills that aren’t often learned in an optometry student's curriculum. From billing management to conflict resolution, these are non-optometry related skills that most optometrists develop over time. However, we think even new grads can get a jumpstart on filling their skill gap without years of experience.

Rather than learning the skills the hard way, we compiled a short list of the four basic skills an optometric practice owner needs to master to run a successful practice.

Customer service can be everything for an optical dispensary. According to this report, 86% of buyers will pay more for a better customer experience. With all the challenges that threaten the success of an optometry practice today, suboptimal customer service should not be the reason your patients leave you.

Heading into 2020, step back from your optometry practice and look at it as your patient would so you can monitor your staff’s customer service habits. In this post, we cover some of the bad customer service habits your staff may be making and offer solutions to providing a better patient experience.

Without revenue cycle management reports, you don’t have the proper visibility to measure the performance of your billing manager and their claim management activities. To provide you with increased visibility into your practice, run revenue cycle management reports, part of VisionWeb’s outsourced billing service, delivers full transparency into how your practice is performing against state and national averages to help your optometric practice profit.

Below are a few tips on how you can better understand and read these important reports.