Why Your Optical Shop is Losing Customers to Online Retailers

Posted by Janelle Pauli on Thu, Mar 26, 2020 @ 09:03 AM

We have posted articles talking about different ways that your eyecare practice can fight back against online retailers. Because when it comes to eyeglasses in 2020, a lot of your competition is online. Understanding why your customers are choosing to leave you for online frames is an important step of being able to combat a plan against those lost sales.

We dug around and found some stats in a Hubspot article that explain some of the reasons why people are making purchases online, instead of in your optical shop. So let's take a minute and understand why exactly your customers might be making this decision.

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How to Boost Sales on Second Pair Frames

Posted by Janelle Pauli on Tue, Mar 03, 2020 @ 15:03 PM

Your dispensary is where the majority of sales happen for your eyecare practice. When your patient walks out with more than one pair of frames, that can be big benefit for your profits. But everyone in the biz knows that second pair frame sales aren't always easy to come by. The opticians in your practice play a big role in making your final frame sales, but everyone in your practice should be encouraging sales throughout the entire practice.

We've got 4 expert tips to help you and your team overcome your monthly sales goals by boosting second pair sales. What has worked the best for increasing sales in your practice?

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3 Reasons Your Patients Won’t Purchase Your Optical Dispensing Products

Posted by Jeff Rezabek on Tue, Nov 12, 2019 @ 13:11 PM

Many eyecare practices are struggling to compete with online retailers such as Hubble, Warby Parker, and even Amazon.

When competing to make optical dispensing sales, you have to think about the situation from your patients’ perspective. Identify why they would be willing to trust anyone other than their doctor to provide them with their glasses and contacts.

After doing a little digging, we figured out a few reasons your patients go elsewhere for their purchases.

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8 Cool Eyeglass Racks

Posted by Meagan Vitek on Tue, Sep 24, 2019 @ 11:09 AM

With the end of summer approaching, you'll want to create an enticing display of your sunglasses to boost sales. This means getting creative with your design and sales techniques.

Our friends over at The Optical Journal put together creative DIY eyewear racks that you can utilize or share with your customers. Many of these can be a good afternoon DIY project for patients or inexpensive, eye-catching solution for your practice. We hope you'll feel inspired by what your peers are doing with their sunglasses displays.

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4 Tips for Defending The Contact Lens Evaluation Fee to Patients

Posted by Janelle Pauli on Tue, Sep 17, 2019 @ 11:09 AM

It happens in every eyecare practice. Patients come in claiming they've never had to pay for a contact lens exam or evaluation before and that they can easily find another OD in the area who won't charge for it. It can be initially infuriating, but we have a few tips for addressing these patients appropriately.

How do you deal with these patients to help them better understand the extra costs of a contact lens evaluation? If you have proven successful tips we would love to her about them in the comments.

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