Customer Service, Staff Management

Expert Panel Overview: Working with Different Generations

In almost every office of every business you'll find a team of staff that ranges across several different generations. Or, if your staff is...

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Customer Service

Creating An Unforgettable Experience in Your Optometric Practice

Are no-shows affecting your optometric practice? Providing your patient with the best care from check-in to check-out may be easier said...

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Customer Service

Common Patient Pain Points in Eyecare Practices

As an optometrist or eyecare professional, one of your biggest concerns is to guarantee your patients have a positive patient experience....

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Customer Service

How to Improve Patient Loyalty and Retention

Growing business and increasing revenue isn’t just about attracting new patients, it’s also about retaining the patients you already have....

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Tips & Tools, Customer Service

$200 Investments For Your Eyecare Practice

When you think about investing in your practice, your mind might jump to upgrading to the newest equipment or maybe even hiring a new...

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Optical Dispensing, Customer Service

5 Things Patients Hate About Getting New Glasses

You want the process of getting new glasses to be a fun and entertaining experience for your patients, right? But are you sure that is the...

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Marketing and Social Media, Events and Promotions, Customer Service

6 Common Discount Sale Mistakes Opticians Make

Events like trunk shows in your dispensary can sometimes be a big hit or a big miss. If you've never held this type of event before, you...

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Optical Dispensing, Customer Service

Eyewear Refund Policies in Your Eyecare Practice

Eyewear refund policies that employees enforce at their shops and offices can differ wildly. Your refund policy may not be mandatory, but...

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Resources, Customer Service

Free Optometry Patient Surveys that Boost ROI

Throughout your career in eyecare, you have to make hundreds of choices on who you hire, how they're trained, what protocols you put in...

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Practice Efficiency, Optical Dispensing, Customer Service

An Eyecare Practice Holiday Rush: Preparing for Business and Pleasure

The holiday rush is just around the corner, so I'm sure you're busy preparing. Even though an eyecare practice may not have an inventory...

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Practice Efficiency, Resources, Customer Service

How Staff Certifications Will Create the Best Team in the Eyecare Industry

This article from the AOA discusses the benefits staff certification can have for your patients and your practice. If you have a team of...

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Customer Service

Optometry Practice SEO 101

As you know, one of the main ways for patients to find your practice is through searching for optometrists online. Most companies hire...

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Customer Service

Protecting Your Eyeare Practice's Reputation from Dissatisfied Patients

Requesting feedback is great for optimizing your products, customer service, patient care, and schedules. However, it's nerve-wracking to...

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Practice Efficiency, Customer Service

5-Star Customer Service Secrets from The Broadmoor Resort

Dr. Justin Manning from Healthy Eyes Advantage recently presented a webinar on Creating a Rockstar Patient Experience. In addition to many...

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Practice Management, Customer Service

How to Fulfill Patient Needs with Eyecare Services

We all have basic needs for food, water, and shelter. These must be satisfied at certain times of day and are usually both predictable and...

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Customer Service

Customer Service Traits to Boost Sales in Your Eyecare Practice

We've discussed the importance of customer service in your optical dispensary, at your front desk, and in the exam lanes many times before....

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