Customer Service

How to Treat Your Optical Practice Patients like People, Not Numbers

Having a full, back-to-back schedule every day is an eyecare practice's dream. When your schedule is that busy, it's easy to start going...

Read More
Optical Dispensing, Customer Service

New Webinar: 3 Optical Boosting Strategies

Boosting optical sales can sometimes be challenging when determining where to start or what approach to take with your team. Some...

Read More
Optical Dispensing, Customer Service

Boosting Optical Dispensary Profits & Productivity Post- Pandemic

As the annual Vision Source Exchange has come to end, we thought it would be a great opportunity to discuss some knowledge shared during...

Read More
Customer Service, Staff Management

Low-Cost Tactics to Increase Sales by 40%

Growing sales in your optical can be a challenge while maintaining your everyday operation. Some challenges may include a disconnect...

Read More
Customer Service

OD Story: Dr. Bristol's Enviable Practice Culture

We're usually in awe of our customers and how their teams pull together to provide better patient care and advance their skills as...

Read More
Customer Service, Staff Management

Expert Panel Overview: Working with Different Generations

In almost every office of every business you'll find a team of staff that ranges across several different generations. Or, if your staff is...

Read More
Customer Service

Creating An Unforgettable Experience in Your Optometric Practice

Are no-shows affecting your optometric practice? Providing your patient with the best care from check-in to check-out may be easier said...

Read More
Customer Service

Common Patient Pain Points in Eyecare Practices

As an optometrist or eyecare professional, one of your biggest concerns is to guarantee your patients have a positive patient experience....

Read More
Customer Service

How to Improve Patient Loyalty and Retention

Growing business and increasing revenue isn’t just about attracting new patients, it’s also about retaining the patients you already have....

Read More
Tips & Tools, Customer Service

$200 Investments For Your Eyecare Practice

When you think about investing in your practice, your mind might jump to upgrading to the newest equipment or maybe even hiring a new...

Read More
Optical Dispensing, Customer Service

5 Things Patients Hate About Getting New Glasses

You want the process of getting new glasses to be a fun and entertaining experience for your patients, right? But are you sure that is the...

Read More
Marketing and Social Media, Events and Promotions, Customer Service

6 Common Discount Sale Mistakes Opticians Make

Events like trunk shows in your dispensary can sometimes be a big hit or a big miss. If you've never held this type of event before, you...

Read More
Optical Dispensing, Customer Service

Eyewear Refund Policies in Your Eyecare Practice

Eyewear refund policies that employees enforce at their shops and offices can differ wildly. Your refund policy may not be mandatory, but...

Read More
Resources, Customer Service

Free Optometry Patient Surveys that Boost ROI

Throughout your career in eyecare, you have to make hundreds of choices on who you hire, how they're trained, what protocols you put in...

Read More
Practice Efficiency, Optical Dispensing, Customer Service

An Eyecare Practice Holiday Rush: Preparing for Business and Pleasure

The holiday rush is just around the corner, so I'm sure you're busy preparing. Even though an eyecare practice may not have an inventory...

Read More
Practice Efficiency, Resources, Customer Service

How Staff Certifications Will Create the Best Team in the Eyecare Industry

This article from the AOA discusses the benefits staff certification can have for your patients and your practice. If you have a team of...

Read More