Marketing and Social Media, Tips & Tools, Customer Service, Staff Management

3 Tips For ECPs To Run A Modern Eyecare Practice

Most eye care professionals understand that to run a successful modern practice, you must cater to various customers across generations...

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Practice Management, Customer Service

How to Fulfill Patient Needs with Eyecare Services

We all have basic needs for food, water, and shelter. These must be satisfied at certain times of day and are usually both predictable and...

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Optical Dispensing, Tips & Tools, Customer Service

Optical Dispensing: 2 Minute Sales Strategies for Closing Bigger Purchases

Increasing sales in your dispensary is one way to boost your practice profits. But, making an extra sale is sometimes easier said than...

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Practice Efficiency, Resources, Customer Service

How to Learn from Your Practice's Toughest Business Mistakes

As a business owner you're going to make mistakes. But the silver lining in making mistakes is that it ultimately helps your business grow...

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Customer Service

How to Treat Your Optical Practice Patients like People, Not Numbers

Having a full, back-to-back schedule every day is an eyecare practice's dream. When your schedule is that busy, it's easy to start going...

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Optical Dispensing, Customer Service

New Webinar: 3 Optical Boosting Strategies

Boosting optical sales can sometimes be challenging when determining where to start or what approach to take with your team. Some...

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Optical Dispensing, Customer Service

Boosting Optical Dispensary Profits & Productivity Post- Pandemic

As the annual Vision Source Exchange has come to end, we thought it would be a great opportunity to discuss some knowledge shared during...

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Customer Service, Staff Management

Low-Cost Tactics to Increase Sales by 40%

Growing sales in your optical can be a challenge while maintaining your everyday operation. Some challenges may include a disconnect...

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Customer Service

OD Story: Dr. Bristol's Enviable Practice Culture

We're usually in awe of our customers and how their teams pull together to provide better patient care and advance their skills as...

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Customer Service, Staff Management

Expert Panel Overview: Working with Different Generations

In almost every office of every business you'll find a team of staff that ranges across several different generations. Or, if your staff is...

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Customer Service

Creating An Unforgettable Experience in Your Optometric Practice

Are no-shows affecting your optometric practice? Providing your patient with the best care from check-in to check-out may be easier said...

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Customer Service

Common Patient Pain Points in Eyecare Practices

As an optometrist or eyecare professional, one of your biggest concerns is to guarantee your patients have a positive patient experience....

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Customer Service

How to Improve Patient Loyalty and Retention

Growing business and increasing revenue isn’t just about attracting new patients, it’s also about retaining the patients you already have....

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Tips & Tools, Customer Service

$200 Investments For Your Eyecare Practice

When you think about investing in your practice, your mind might jump to upgrading to the newest equipment or maybe even hiring a new...

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Optical Dispensing, Customer Service

5 Things Patients Hate About Getting New Glasses

You want the process of getting new glasses to be a fun and entertaining experience for your patients, right? But are you sure that is the...

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Marketing and Social Media, Events and Promotions, Customer Service

6 Common Discount Sale Mistakes Opticians Make

Events like trunk shows in your dispensary can sometimes be a big hit or a big miss. If you've never held this type of event before, you...

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