Protecting Your Eyeare Practice's Reputation from Dissatisfied Patients

Posted by Madhu Singh on Wed, Oct 14, 2020 @ 09:10 AM

Requesting feedback is great for optimizing your products, customer service, patient care, and schedules. However, it's nerve-wracking to leave yourself open and vulnerable to criticism and dissatisfied patients.

Most practices conduct at least a few surveys every year to solicit this feedback, which is useful because these responses are usually anonymous and private. It's especially difficult or tricky to address customers when they leave online reviews or talk to your team in person when they're frustrated with their experience.

That's why we want to encourage practices to take extra measures to address common sources of dissatisfied patients before they come to a head. Keep reading to find out how you can protect your practice today.

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5-Star Customer Service Secrets from The Broadmoor Resort

Posted by Madhu Singh on Thu, Oct 08, 2020 @ 08:10 AM

Dr. Justin Manning from Healthy Eyes Advantage recently presented a webinar on Creating a Rockstar Patient Experience. In addition to many helpful pieces of information, he highlighted a few tips eyecare practices can take from the longest running Forbes 5 Star and AAA 5 Diamond resort in the world.

Not only is customer service a cornerstone of providing excellent patient care, but it's crucial to withstanding growing competition both locally and online. We'll go over a few of the tips that Dr. Manning shared with his audience today.

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How to Fulfill Patient Needs with Eyecare Services

Posted by Madhu Singh on Wed, Sep 30, 2020 @ 09:09 AM

We all have basic needs for food, water, and shelter. These must be satisfied at certain times of day and are usually both predictable and obvious. Can this idea be translated to the needs of patients? 

After reading this article from Hubspot's blog, we saw parallels within the eyecare industry. Although optometrists are well equipped to handle the medical and health needs of patients, they might not fully grasp what patients require from the customer service side of the practice. We'll go over how each service need applies to eyecare professionals.

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Customer Service Traits to Boost Sales in Your Eyecare Practice

Posted by Madhu Singh on Thu, Sep 24, 2020 @ 09:09 AM

We've discussed the importance of customer service in your optical dispensary, at your front desk, and in the exam lanes many times before. In the age of online reviews, eyecare practices have to be careful to treat every patient with a high level of respect and care.

It's also no secret that a successful practice involves a bit of sales. If you're struggling to keep sales up or gain word of mouth referrals, maybe do a customer service audit of your team.

In order to help you review your practices, we're taking advice from reputable sources on the internet as well as practices who have honed their methods. Keep reading to see what traits and actions make for excellent service.

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7 Hints for Building Trust with Patients in Your Eyecare Practice

Posted by Janelle Pauli on Wed, Sep 02, 2020 @ 10:09 AM

In the field of healthcare, building trust with patients is very important. Your patients have options when choosing their healthcare providers, so how you build your relationship with them is very important in keeping them loyal and for getting word of mouth referrals to your eyecare practice.

But there are a lot of tips that you can incorporate everyday that will help build trust with your current and future patients!

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