Optical Dispensing, Customer Service

5 Articles That Will Help Opticians Close More Frame Sales

One of the biggest jobs of being an optician in an eyecare practice is to sell, sell, sell. While it may seem like a straightforward sale...

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Customer Service

Optical Dispensing: Is Your Customer Service Up to Par?

Providing good customer service in your dispensary is a critical step towards making a sale. But what makes good customer service? Some...

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Optical Dispensing, Resources, Customer Service

How Your Optical Shop Can Blow Your Online Competition Out of the Water

It's not a surprise that your optical shop is facing competition from online retailers. If you find your patients are buying their frames...

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Optical Dispensing, Customer Service

Objection Handling Strategies to Boost Optical Dispensing Sales

It’s getting harder to compete with online retailers. However, when you have patients in your office getting their exam, you have the...

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Optical Dispensing, Resources, Customer Service

Eyecare Practice vs Amazon: How Can ODs Win?

There’s nothing wrong with a little competition, but having a full understanding of who your competitors are and how your optical practice...

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Optical Dispensing, Resources, Customer Service

How to Use Optical Resources to Prove the Value of Quality Eyewear

We are always on the lookout for optical resources that can help your eyecare practice increase efficiency and boost profits through simple...

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Marketing and Social Media, Resources, Customer Service

4 Tips for Re-branding Your Eyecare Practice

Keeping your eyecare practice modern requires you to use the most advanced software and equipment in the industry, refine your processes to...

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Optical Dispensing, Resources, Customer Service

How To Handle Refund Requests In Your Optometric Practice

Returns to your optical shop are a hassle to manage. A return in the eye care industry isn’t as simple as fulfilling the return and...

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Customer Service

6 Quick and Easy Ways to Delight Patients in Your Eyecare Practice

It's no secret, happy patients make the best patients. Attracting new patients to your practice can be challenging, but if you can keep...

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Marketing and Social Media, Tips & Tools, Customer Service

How to Create Eye Catching Window Displays for Your Optical Shop

If your eyecare practice is in a high foot-traffic location, your window displays could play a huge role in new patient growth and frame...

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Optical Dispensing, Resources, Customer Service

Our Top Optical Dispensing Tips from 2017

2017 was a busy year. At the end of each year we enjoy taking a look back at all of the content we posted on the blog and seeing what our...

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Customer Service

How to Deal with Difficult People in Your Eyecare Practice

In any business, you're going to run into situations of having to work with difficult people. Whether it's someone on your team or a...

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Customer Service

How to Perform a Patient Experience Assessment in Your Eyecare Practice

When a patient enters your office they first experience your waiting room and front desk team. As an OD, you don't always get to witness...

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Tips & Tools, Events and Promotions, Customer Service

How to Have Fun on Halloween in Your Eyecare Practice

Getting festive in your eyecare practice is a fun way to interact with your patients on holidays, and with Halloween just around the corner...

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Practice Efficiency, Marketing and Social Media, Customer Service

How to Make Sure Your Recall Messages are Successful

Many ODs swear by patient recall messages when it comes to patient retention and reducing no-show patients, while others don't see as many...

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EHR Software, Customer Service

How To Use Optometry Software To Delight Your Patients

A successful optometric practice revolves around ensuring that patients are happy and provided with optimal care. According to one article,...

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