The Official VisionWeb Blog

Customer service can be everything for an optical dispensary. According to this report, 86% of buyers will pay more for a better customer experience. With all the challenges that threaten the success of an optometry practice today, suboptimal customer service should not be the reason your patients leave you.

Heading into 2020, step back from your optometry practice and look at it as your patient would so you can monitor your staff’s customer service habits. In this post, we cover some of the bad customer service habits your staff may be making and offer solutions to providing a better patient experience.

It's time to use the momentum and profit from the end-of-year exams to think about the goals you want your practice to accomplish in 2020. It's easy to start off the new year slowly as you recover from the holidays, but we're here to encourage you to start planning for the year ahead.

We've got 3 important resolutions your eyecare practice can choose from, along with an eBook full of resources to help you reach your resolution quickly. No matter which resolution you pick, you'll be in good hands and have a head start going into the new year.

In any job it can be easy to fall victim to bad habits. And, if you're a biller in an eyecare practice you probably have a routine down for checking patient eligibility and insurance coverage. When it comes to checking eligibility information it should go beyond simply checking for the patient's scheduled procedure. It's likely that the OD will find additional testing that may need to be done during an appointment, and having the comprehensive coverage information at their fingertips will keep the appointment running smoothly.

With a full schedule it can be easy to fall behind, but providing the OD with complete coverage information will help you avoid any disruptions to the workflow. With all the information they need from the start the OD won't have to leave the exam room to ask the front desk to pull any additional information.

Running a successful optometric practice requires a wealth of knowledge. While years of hard work and quality education prepares ODs to care for the ocular health of their community and patients, many practice owners were never taught how to run a business effectively.

While there are business lessons that can be learned in a classroom, many business lessons can only be learned by first hand experience or from a mentor whose guidance can help budding ODs prepare for practice success.

Although many online communities bring ODs and eyecare professionals of varying experiences together, many ODs who need help may not know what questions to ask or what they need help with. That’s why we created this eBook.

Technical project management has become extremely useful for technology companies with teams of developers. However, we've seen applications of common project management techniques can be useful for optical businesses as well.

These methodologies break down projects into tasks, resources, stakeholders, and other pertinent information. They can help manage your staff schedule, workflow, and your patient-facing operations. They can also help you incorporate learnings from failures into your workflow seamlessly. Keep reading to see which methodology might work for your practice below.