The Official VisionWeb Blog

For your optometric practice success, it’s essential that you maintain a steady stream of patients scheduling appointments and purchasing from your frame boards.

However, many factors drive your existing patients from your optometric practice, increasing your patient churn rate. Many of these reasons could be out of your control, but there are some ways to reduce churn rate. This post identifies three reasons patients leave your optometric practice that you can address.

In your practice, time is money. The need to optimize your office workflow to allow more patients to move through your practice results in more claims and more revenue. When it comes to looking at ways to improve your office workflow, your practice must first look at the inefficiencies that are keeping your practice from successfully optimizing your workflow and maximizing your patient schedule.

This post highlights some of the more common inefficiencies that an optometry practice faces.

Although optometrists have traditionally been apprehensive to adopt telemedicine or deliver remote diagnoses, the current shelter-in-place precautions call for healthcare providers to adapt. If you have established patients with red eyes or injuries during this time, what options do you have besides remote care? However, beginning to administer patient care while you and your staff work from home takes planning and the right tools.

From billing codes to workflow changes, we want to show you how telehealth could be incorporated into your practice either for the short or long term.

Have you ever discussed a medical insurance deductible with a patient and THEIR deductible is YOUR fault? Or has the patient ever been surprised that their co-pay was $45 at the checkout? These are telltale signs that you have an opportunity to educate your patients on how their medical insurance can cover their eye health conditions.

Most patients do not understand their insurance coverage, especially as it relates to medical eye care, and therefore do not use their insurance to its fullest. When you provide medical eye care, the patient is more loyal than the “retail only” patient. In order to build a lasting relationship, patients should know that optometrists are qualified to provide medical eye care. 

Jerry Godwin from OMS shows us how to verify insurance before patients arrive at your practice so that you don't miss out on revenue. We've included his action plan below, but you can read more information on his website.

As an optician, you're the final person that a patient usually interacts with in the practice. Which also means that the patient's time with you could be what they recall most clearly after they leave the office. When patients get handed off to you, it's important that you have the tools and resources available to make their time in the dispensary go by quickly and enjoyably and have them walking out the door after ordering the perfect frames.

Having a practice management and EHR system that keeps the entire practice working off of one smooth workflow will help make things easier for you in the dispensary. Let's take a look at a few things most opticians love about Uprise EHR & PM because it makes their jobs easier.