An Eyecare Practice Holiday Rush: Preparing for Business and Pleasure

Posted by Hannah Hutyra on Tue, Nov 24, 2020 @ 08:11 AM

The holiday rush is just around the corner, so I'm sure you're busy preparing. Even though an eyecare practice may not have an inventory comparable to a big-box retailer, pulling in the right frames for display to satisfy customer demand is a fine art, especially during gifting season.

But when displays are limited and orders are mostly personalized, you might be thinking how could I possibly be prepared to accommodate patients' taste? First things first, the most important thing for your rockstar employees this time of the year is to emphasize exceptional customer service, which can make a big difference to a stressed-out holiday shopper. If you’re still overwhelmed with the holiday frenzy, check out the tips below; it’s all about finding the right combination of business and pleasure.

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5 Steps to Train Your Staff with No Eyecare Experience

Posted by Janelle Pauli on Tue, Nov 17, 2020 @ 09:11 AM

There might be a time in your eyecare practice when you fall in love with a job candidate that seems to have all the things that you're looking for, except experience working in an eyecare office or maybe even in a healthcare practice at all.

While this could give you some pause as to whether or not you want to move forward with this candidate, we want to offer up some training ideas that will help you effectively train someone who doesn't have the experience, but has a strong willingness to learn. 

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How Staff Certifications Will Create the Best Team in the Eyecare Industry

Posted by Janelle Pauli on Tue, Nov 10, 2020 @ 10:11 AM

This article from the AOA discusses the benefits staff certification can have for your patients and your practice. If you have a team of staff that is 100% paraoptometric certified, it lets your community and patients know that your practice is committed to providing the highest level of patient care.

After seeing the AOA's great post, we wanted to revisit an article we wrote a while back, Why Paraoptometric Certification is a Worthy Investment.

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Important Business Reports for Eyecare Practice Success

Posted by Madhu Singh on Wed, Nov 04, 2020 @ 09:11 AM

We're no strangers to the power of analytics and reporting here. We talk about the 5 Essential Insurance reports to make sure you're gaining transparency into your denials and rejections. We also discuss the different ways Google Analytics and generating other website or marketing campaign reports can improve the effectiveness of your digital investments.

Furthermore, you can’t create realistic goals for your practice without understanding which parts of your business generate the most revenue, how to improve employee output, and other performance metrics that need to be tracked over time. Here's an excerpt from our ebook, 5 Year Plan for ODs, that goes over the different reports in EDGEPro that you might want to focus on now.

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Our Best Claim Filing Advice to Make More Money This Year

Posted by Janelle Pauli on Mon, Oct 19, 2020 @ 11:10 AM

Managing claims in an eyecare practice is a full-time job in itself. And, it's a job that requires a lot of organization, expertise, and patience.

Here at VisionWeb, we have a team of expert billers running our claim filing services, and having these experts in-house gives us the opportunity to share a lot of valuable claim filing tips and tricks with all of you. Today we wanted to do a recap of some of the best claim filing secrets we have shared in the past to help you make better decisions that will lead to more money in your pockets in the future.

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