Survey Tips for Patient Feedback of Your Eyecare Practice

Posted by Megan Ludzenski on Thu, Jul 16, 2015 @ 10:07 AM

We've discussed before how important it is to receive patient feedback to spot inefficiencies in your patient care and improve your eyecare practice, but creating the perfect survey can be a challege for some practices. Patient surveys will vary among practices depending on what information you are hoping to collect. Here are a few tips to keep in mind when developing your survey:

  • Use a neutral tone when asking questions.
  • Avoid using straight "yes" or "no" questions.
  • Keep the survey short.
  • Provide an incentive for patients to take your survey.
  • Try to limit the amount of matrices you use.
  • Allow for patients to complete the survey anonymously if they wish.
  • End your survey on a high note (thanking your patients for completing it).

Today we want to share with you a sample survey that we created. We hope you use it for a starting point for your practice to create your own based on your indiviual needs. 

Example Eyecare Practice Survey

Patient_Survey_1_2

Patient_Survey_2_2

Remember the perfect survey is going to vary from practice to practice. We think this example is a great starting point, but feel free to customize it to discover what you specifically want to know about your unique practice! You might have the ability to send out patient surveys through software solutions that you're already using in your practice, like through your patient recall system. But if you don't already have a survey solution here is a great article that offers 7 free options for survey tools!

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Tags: Resources, Tips & Tools, Customer Service