The Official VisionWeb Blog

As an office manager, we don't have to tell you that you stay pretty busy with all of your duties of running a practice. From managing the office schedule to setting up patient recall to maintaining staff morale, your day stays full. At times you may even feel overwhelmed, but there are a couple of ways you can make your job easier with optometry software.

By utilizing your optometry software fully, you can effectively manage your more than full workload all while maintaining complete practice efficiency. We want to share with you some ways that your software can make your life a whole lot easier!

There are many things that you should be monitoring to keep your office workflow running smoothly. Unsurprisingly, one of the most important parts of your workflow is customer service. Creating a positive experience for your patients throughout their entire visit to your office is important in gaining repeat and new patients.

It's likely that many of your new patients start the customer service experience when they search for eyecare practices in their area on Google. Is your website customer-friendly? Our customer service cycle presentation below first tackles your online presence, continues through the patient experience, and goes over retaining patients after their first visit.

One of the biggest problems facing independent optometrists is the threat of online retailers, like 
Warby Parker. By providing the convenience of shopping for frames online, many consumers are turning away from your dispensary and into the open arms of cheaper online frame companies. We have stressed in the past the importance of educating your patients on the value of getting frames from a licensed optician in order to combat online retailers.

Today, we want to share with you some optometry blog resources you can use to develop talking points that will help you educate your patients of the truth: the best glasses come from your dispensary.

Falling in love: we all do it at least once in our lives. Finding the perfect EHR software for your practice is a lot like finding your soulmate, it takes time and effort, but once you find it, nothing can stand in your way. With Valentine's Day right around the corner, we encourage you to take a break and enjoy looking at the 7 (funny) stages of falling in love...with your EHR software that is!

You work incredibly hard in your practice to keep everything organized, technology up-to-date, and inventory stocked to best serve your patients. So, it's no surprise that you and your staff are left frustrated when a patient shows up late or doesn't show up at all.

We realize how big of an issue late and no-show patients can be for many practices. Frequent late and no-show patients can really set your practice back.

Today, we want to take you through the stages of dealing with these types of patients and then offer some ideas for how you can deal with them.