These days, most practices are using practice management and EHR software in their eyecare practice. But, frustration among these systems is still high and practices are looking to make a change in hopes of finding a software that is better suited for their practice's unique needs.
Optometry software is continuing to develop and improve the way practices run their businesses. From our experiences and talking with users in the industry, we've compiled a list of common reasons that many ODs are searching for something better when it comes to their practice management and EHR software.
System updates and practice growth requires larger server
storage and newer computer stations in order to make your practice compatible with the system as updates roll out. Using a client-server software solution is going to require more upkeep and limitations on the hardware that you use in your practice. The rise of cloud-based software will free you from hardware maintenance and strict requirements. A true cloud-based software will give you the freedom to choose your device, as long as you have a reliable Internet connection to log into your system.
On top of the hardware requirements for some systems, hiring out to have someone maintain and secure your onsite server adds up over time, and increases the total cost of ownership for a system. And, for independent optometrists, cost is a big factor when shopping for a new software.
Being restricted to desktop workstations in certain parts of a practice can be frustrating and harmful to your workflow. Tablet friendly EHR software allows your team to walk around the office with everything they need in their hands, and creates a more personal and unique experience for the patient. Without having to be fixed to a spot where your desktops are located, you can spend more face time with your patients answering questions and concerns.
You'll also have easy access to your system when you're not in the office. You can access your system from home, or on the go, as long as you have a device with an Internet connection. So when you want to finish charting after work, or check tomorrow's schedule from home, it's easy!
Missing Features and Bad Navigation
Many solutions are lacking in key functionality that requires the purchase of add-on solutions that only hinder the workflow even more. Things like patient recall, patient portal, scheduling, frame catalogs, code verification, ePrescribing, and patient education are all things that should come equipped in the software. An all in one solution is going to be easier on your workflow and your wallet.
Even things that may seem minor at the beginning like the number of clicks is takes to get through an exam can end up being a big time waster down the road. Make sure you're comfortable with the system's ease of use and lay out that you can customize so the software works the way you want it to, and not vice versa.
Poor Support and Training
A product can only be as good as the training and support it provides. Learning how to use a new system that changes your staff's daily routine is going to cause some hiccups and questions. Practices want to know that their vendor has their back when the going gets tough. If the staff isn't understanding a system or getting their questions answered it's going to affect their productivity every single day.
We can help you in your EHR software search with this ebook.