Case Study: How Two ODs Overcame the Challenge of an EHR Migration

Making the choice to switch EHR software providers is not a decision that many ODs take lightly. With years of data at stake, a new learning curve, workflow changes, and high expectations of a new system, it’s no wonder making the switch is a big deal. In a recent survey of over 200 ODs, we learned that 65 percent of respondents are unhappy with their current practice management and EHR system. So, what’s the hold-up?

In this case study, Dr. Stanley and Dr. Ali discuss how making the switch to Uprise EHR is worth it for your eyecare practice and tips on how you can make the switch as well. 

How Dr. Stanley and Dr. Ali Made the Switch to an EHR Software

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Fears of a Software Migration

Change is scary. As creatures of habit, it’s easy to fear big changes in the workplace. In that same survey, we also uncovered the top four reasons why ODs aren’t making that software change. Respondents ranked these reasons as their biggest obstacles:

  • Time-Consuming Implementation
  • High Costs
  • Data Migration
  • Learning Curve of a New System
Although a software migration can be intimidating, you need to think about your future. While there might be some growing pains, the benefits of switching to a modern software system should far outweigh the fears.

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For Dr. Ali, the biggest challenge ended up being finding the time to train staff on the new system. But on the flip side of that, the system her practice switched to had a very intuitive user interface and they were given individualized training sessions that made our transition to the new system smoother and faster than she was expecting. Her staff was able to quickly familiarize themselves, and the interruptions to our daily activity were very minimal.

Dr. Stanley said the biggest help for him when making the switch was that the software vendor provided us with our own implementation specialist who guided us through the entire onboarding process and helped make sure we stayed on track to have the most successful implementation possible.

For any business, change is always concerning and nerve-wracking, but also exciting. Once you are able to start seeing the benefits of the new system, and how much easier it makes day-to-day tasks that were challenging before, it makes it all worthwhile!”

Tips for Switching

A few things Dr. Stanley and Dr. Ali have taken away as similarities from the practices that successfully switched software includes getting staff buy-in, staying engaged during implementation and training, and thinking about the future success a new system will bring. With that being said, while you may be battling through the challenges of a software switch, keep in mind the reasons you wanted to make this change in the first place. The long-lasting effects you, your team, and your patients, will gain from the new system should help push you through some of the initial challenges.

Read Dr. Stanley and Dr. Ali's full case study here:

Dr. Stanley and Dr. Ali Case Study

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