Not every practice has a seamless hand-off process. If you're noticing your staff frequently makes mistakes due to poor communication, it's time to make some changes. You don't want the mistakes to reach a point where customers and patients notice, complain, or leave.
The best way to avoid small mistakes is through improving internal and external communication within your practice. Although there are software platforms and tools that would help, we thought it would be best to learn from the experience of real-life ODs. Hear how other ODs inform their staff and solve communication issues to provide better customer service for their patients.
How ODs Improve Communication Issues