If you're a user of VisionWeb's online ordering tool, you probably know about the Frames Data functionality, Frames Data Assist. Frames Data Assist gives users the ability to quickly find and retrieve detailed frame information to complete an online spectacle lens order.
But, we've noticed some of our users having a little trouble using the tool correctly. One of the benefits of using the Frames Data Assist tool is that you won't have to manually complete the frame measurements area of the form once a frame is selected. We have seen that some users aren't selecting the frame information from the drop down which can cause orders from being sent. If the frame information isn't selected in the drop down, the frame measurement area of the form isn't highlighted and pre-populated.