The way you manage patients and finances in your practice is highly specific to the type of patients that you serve. Some patient bases respond differently to credit card payments, digital payment apps, or even late fees. The office manager and team as a whole can decide what makes the most sense for the majority of patients without interfering with quality care.
However, no-show patients don't mix well with busy schedules or limited opening hours. Last-minute cancellations and stand-ups can become a larger issue quickly if left unaddressed. That's why we uncovered the different scenarios where charging deposits might work or might not work in eyecare practices. Keep reading to see what we mean.
Reasons to Charge Deposits for an Eye Exam
For practices that regularly have back-to-back patients or even a waitlist, a small deposit fee upon scheduling the appointment is not even questioned. If you're located in an affluent neighborhood, regularly conduct medical visits, or see patients with insurance, then you could require a small deposit fee anywhere from $15-$25.
If your technician has to prepare for pre-tests, then that's another fair reason to require a deposit upon booking. This applies especially to diabetes or glaucoma tests. However, you'll need to make sure the patient's insurance plan doesn't prohibit deposits first.