Is Your Optical Software Vendor Trying to Trick You This Halloween?

Posted by Janelle Pauli on Tue, Oct 28, 2014 @ 10:10 AM

With Halloween coming up at the end of the week there is a lot of trick-or-treating going around whether it's in your eyecare practice or in your neighborhood at home. And, if you're in the market for new optical software, we don't want you getting "tricked" into buying something that you're not getting. We want your new software to be a treat for your practice!

These days, technology is always changing, and in optical it's no different when it comes to the technology of your practice management and EHR software. Whether it's a client-server, cloud-hosted, or cloud-based system there are differences to each one and it's important that you can spot them so that you can make the right decision for your practice.

optical softwareDon't Get Tricked. Ask These 5 Questions When Shopping for Optical Software

Do I have to physically install software on my computer?

If you have to physically install software by downloading the system to your computer either online, or from a CD, it's not a cloud-based system. When using a true cloud-based system you will never have to install programs or software to any device that you're using. You also won't have to click on a desktop icon to open your system because you access it by logging into a website from an Internet browser.

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Why You Shouldn’t be Scared to Switch from Paper to EHR Software

Posted by Sharon Chin on Thu, Oct 23, 2014 @ 10:10 AM

What is your biggest fear? Statistically, the most common fears in America include spiders, confined spaces, and heights. While these might all be tangible things, a common fear that most people refuse to admit to having is the fear of change. Although there’s increasing pressure from government regulations to adopt EHR software, many practices still think that paper practices are the way to go.

If you are still running a paper practice, you might be reluctant to switch to an EHR simply because you are so used to the current processes in place, you are afraid to change things up. However, did you know that you could be causing your practice’s revenue by coding inaccurately and not providing the best possible care for your patients?

EHR_Software_paper_practice

Do You Fear Getting a New EHR Software?

You probably already have a smart phone and use computers daily. So why not start using technology in your practice? We've got a list of ways a certified EHR system is going to help your practice.

Provide better patient care

EHRs reduce the risk of medical errors and increase the accuracy of your diagnoses with the help of the clinical decision support tool that comes with most EHRs. It notifies you of implausible values and ensures that the errors are corrected before you complete the exam. Certified EHRs improve care coordination within the healthcare industry by allowing you to exchange information with doctors from other practices. And if your EHR has a patient portal, you’ll be engaging your patients with information about their health by sending them their assessment, treatment options, and educational material online.

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Optical Resources: Sunwear Trends for Fall-Winter 2014, Cat Eyes

Posted by Janelle Pauli on Wed, Oct 22, 2014 @ 13:10 PM

Summer has officially come and gone and it's time to start thinking about eyewear trends for the fall and winter month. Cat eye glasses are a big yes in this season's optical trends. With the help of our friends at The Optical Vision Site and Optical Vision Resources we've got a photo post full of some of the best cat eye glasses around! And if you haven't visited The Optical Vision Site or Optical Vision Resource you should really check them out as they have some of the best content out there for everything optical from eyewear trends to marketing ideas to optical events and much more!

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5 Terrifying Optical Ordering Habits

Posted by Janelle Pauli on Tue, Oct 21, 2014 @ 10:10 AM

With Halloween right around the corner it's easy to be a little jumpy and get spooked around every corner. So with Halloween giving you all the scares that you need you shouldn't be scared by your optical ordering habits too! We've come up with a list of 5 terrifying optical ordering habits that you should get rid of in your practice. Bad ordering habits create more work for your team and slow down the entire workflow in your office.

optical orderingQuit Scaring Your Staff and Ditch These Bad Optical Ordering Habits

Picking Up the Phone to Track Your Orders

Your office staff spends enough time on the phone with patients, so help them avoid spending time on the phone with suppliers! If you're using VisionWeb's ordering solution to place your optical orders you're able to track pending orders, processed orders, and everything in between with a few clicks of the mouse. That way, if a patient calls requesting the status of their order, you can stay on the line with them while you track the order, instead of hanging up to call the lab only to have to call back the patient again after you're able to track it's status.

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Optical Resources: Do Online Reviews Give You The Heebie-Jeebies?

Posted by Janelle Pauli on Thu, Oct 16, 2014 @ 10:10 AM

Today, more and more people are turning to the Internet to get information about products and services they are interested in. And with popular review sites, like Yelp, it has become even easier for customers to give feedback about any business, both good...and bad. And whether you're receiving good or bad reviews, there's an appropriate response for handling each one.

Bad reviews can be hard to deal with. After reading something bad about your practice it's easy to get defensive about the situation, and you may be even more frustrated if the review is a one sided version of the whole story. But, the bad review is out there and responding negatively will only draw more attention. So, how do you handle a bad online review? We've got a few tips of what you shouldn't do when dealing with negative reviews!

Optical Resources and Advice to Ignore When Youoptical resources Get a Negative Online Review

Don't Become a Part of the Conversation

The number one thing not to do - ignore the bad review. If you have the opportunity to publicly respond to the issue at hand, you should. That way, potential customers who read the review know that you're responsive and are looking for ways to help resolve the issue. While it's important to address the problem with a response to the bad review, the next step is to take the conversation offline so that both parties can express their concerns and agree upon a solution without bringing in more attention.

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