The Official VisionWeb Blog

Customer service can be everything for an optical dispensary. According to this report, 86% of buyers will pay more for a better customer experience. With all the challenges that threaten the success of an optometry practice today, suboptimal customer service should not be the reason your patients leave you.

Heading into 2020, step back from your optometry practice and look at it as your patient would so you can monitor your staff’s customer service habits. In this post, we cover some of the bad customer service habits your staff may be making and offer solutions to providing a better patient experience.

It's time to use the momentum and profit from the end-of-year exams to think about the goals you want your practice to accomplish in 2020. It's easy to start off the new year slowly as you recover from the holidays, but we're here to encourage you to start planning for the year ahead.

We've got 3 important resolutions your eyecare practice can choose from, along with an eBook full of resources to help you reach your resolution quickly. No matter which resolution you pick, you'll be in good hands and have a head start going into the new year.

We already spend the majority of our time on our phones, so it's inevitable that you have work-related applications downloaded. Especially in the healthcare sector, certain apps have become sophisticated and almost necessary for many professionals in recent years.

From medicine to translation, these apps provide clever solutions to everyday problems.

Today, we will explore which apps many optometrists use daily. Maybe one of them will be the app you've needed all along.

For the past two years, the unemployment rate in the US has stayed mostly below 4%. While this is the lowest it has been for the past 30 years, it can make hiring difficult for your practice.

There are more healthcare jobs being created due to economic and business growth. If there are plenty of jobs, that might mean that the most qualified applicants find their positions more quickly and there could be a surplus of unqualified applicants. It could also mean that your practice will have to offer more competitive salaries, benefits, and perks.

Let's explore what you need to know and how you can prepare yourself.

In any job it can be easy to fall victim to bad habits. And, if you're a biller in an eyecare practice you probably have a routine down for checking patient eligibility and insurance coverage. When it comes to checking eligibility information it should go beyond simply checking for the patient's scheduled procedure. It's likely that the OD will find additional testing that may need to be done during an appointment, and having the comprehensive coverage information at their fingertips will keep the appointment running smoothly.

With a full schedule it can be easy to fall behind, but providing the OD with complete coverage information will help you avoid any disruptions to the workflow. With all the information they need from the start the OD won't have to leave the exam room to ask the front desk to pull any additional information.