Qualities of an Outstanding Optical Practice Manager

Posted by Sharon Chin on Mon, Oct 14, 2019 @ 05:10 AM

Today’s post is dedicated to all the hardworking office managers managing a busy eyecare practice. Being an office manager can be overwhelming but before your practice can be successful, you have to make sure that your staff is happy and well taken care of.

Good management is critical to the success of your business, while poor management affects staff morale which in turn can affect the quality of customer service and your bottom line. Let's evaluate whether there's room for improvement in your practice management style.

Read More

Training Your Inexperienced Eyecare Staff

Posted by Madhu Singh on Wed, Aug 14, 2019 @ 06:08 AM


Some of the best opticians or front desk staff candidates might have little to no experience in the eycare sector, which can sometimes scare many office managers and ODs. Sometimes, candidates outside the industry might offer a new perspective to optimize your practice's processes.

However, many professionals aren't sure where to start when building skills or cross-training their staff members. That's why we want to dive deeper into training logistics, online resources, and timelines to demystify the process. Keep reading to find out how to guide your new employees through learning and growing in your practice.

Read More

The Ultimate Guide to Hiring in Your Optometry Practice

Posted by Madhu Singh on Thu, Aug 01, 2019 @ 04:08 AM

Every practice reaches a point where they need to upgrade their space, software, or optometry team. Usually, this is a good sign that your practice is growing and expanding. However, any big change can be daunting, especially for new eyecare practice owners.

Deciding whether hiring a new employee is the best decision for your practice can be tough if you don't have someone to consult. That's why we compiled this directory of information to help you evaluate your practice's need for a new staff member, prepare the necessary materials and tools, and make the best decisions.

We hope the following blog posts answer any questions and concerns or address any hesitations you might have when entering into the recruiting and hiring world.

Read More

How Optical Software can Reduce the Stress on Your Front Office

Posted by Robert Fallon on Mon, Jul 22, 2019 @ 06:07 AM

A great relationship between an OD and their front office staff helps improve the quality of office teamwork and overall patient care. While this is somewhat obvious, there are some things that only front office staff can understand when it comes to getting through the work day.

The communication between front office staff and your patients is where first and last impressions of a practice are made and is crucial to achieving a great patient experience. We’ve collected some of the most common (and annoying) problems that arise in the front office, and offer a few optical software solutions to make staff and patients happier!

Read More

Quiz: What Kind of Practice Leader Are You?

Posted by Madhu Singh on Wed, Jun 05, 2019 @ 03:06 AM

It's hard to strike the right balance between involving your staff in decisions and brainstorming new ideas while also exercising your authority when necessary. Identifying your leadership style can help you define your office culture, hire the best candidates, and delegate responsibilities effectively.

That's why we've developed an optometry-specific quiz to figure out what kind of leader you are and offer advice to compensate for any weaknesses. You also might discover bad management habits that need changing. How do you measure up to other practice managers, owners, and leaders?

Read More