Monitoring industry benchmarks in your practice is important in order to keep your profits rising, especially in your dispensary. Your dispensary serves as one of the main points of revenue for your practice, and if you're unaware that it is underperforming then you could be missing out on the opportunity to increase your profits. We want to bring back two important numbers from our benchmark eBook that are specific to your dispensary and how it is performing.Read More
Whether you are an optical technician looking to beef up your resume, or an OD looking to hire a new tech for your office we've got a list of some of the best traits and skills that the best optical techs possess. While this isn't a one shoe fits all type of thing, and someone with less experience or knowledge might be a better fit for your practice than the best candidate on paper, this list should get you thinking about what you're looking for in a tech, or what you should be doing to beef up your skill set for your next job interview!Read More
Many practices are always looking for new ways to keep their staff motivated and happy at work. One of the best ways to achieve this long-term is through a company culture that inspires. A company culture is the values, beliefs, symbols, and rituals that a company develops over time. Everything from your mission statement, to your practice logo, and the accomplishments you celebrate contribute to your culture. Your practice culture effects the way you and your employees think, feel, and act in the office. One way to think about a practice culture is tri-fold:
- Writings: things like mission statements and core values that spell out how your practice should operate.
- Practices: the behaviors that are common and considered the norm in your practice.
- Celebrations: the way your practice celebrates special events and milestones in your practice.
We've discussed before how important it is to receive patient feedback to spot inefficiencies in your patient care and improve your eyecare practice, but creating the perfect survey can be a challege for some practices. Patient surveys will vary among practices depending on what information you are hoping to collect. Here are a few tips to keep in mind when developing your survey:
- Use a neutral tone when asking questions.
- Avoid using straight "yes" or "no" questions.
- Keep the survey short.
- Provide an incentive for patients to take your survey.
- Try to limit the amount of matrices you use.
- Allow for patients to complete the survey anonymously if they wish.
- End your survey on a high note (thanking your patients for completing it).
Today we want to share with you a sample survey that we created. We hope you use it for a starting point for your practice to create your own based on your indiviual needs.Read More
When focusing on an efficient practice, you probably look to motivate employees and have them be hard-workers, but what does the co-founder of Microsoft have to say about it?
"I choose a lazy person to do a hard job, because a lazy person will find an easy way to do it." - Bill Gates
Now obviously, you don't want a practice full of unmotivated people who half-way do their jobs, but this quote holds some truth to it. Finding the easy way to do something not only saves you time, but it saves your patients time as well and helps you offer more efficient care. If you aren't looking for the most efficient way to handle things in your practice, then you aren't working smart and should look to improve.
So does your practice work smart? Keep reading to fnd out.
Ways Your Practice Isn't Using Optical Software to Work Smart
You Have Patients Fill Out Pre-Appointment Paperwork in Your Office
If patients can't fill out their pre-appointment paperwork before coming in for their appointment, you're causing them to spend extra time in your waiting room. Plus, once they fill out those paper copies, you have to manually enter them into your electronic system. Save everyone time by having patients complete paperwork online before their appointments; or at the very least, provide tablets or computers where they can enter information when they arrive for their appointment, so it feeds directly into your optometry software.Read More