Don't be a Turkey When Shopping for EHR Software

Posted by Janelle Pauli on Thu, Nov 06, 2014 @ 10:11 AM

With Halloween behind us the holiday season is quickly approaching. The holiday season will come and go and just like that it will be 2015. So maybe you're planning on doing a little holiday shopping for your practice. You could be looking for new instruments, new equipment, new computers, or new practice management and EHR software.

We know that the end of the year can be a busy time for practices trying to get their customers to use up those flex spending accounts and benefits, so if you are in the market for new software, we want to make sure that you take the time to take it seriously. Purchasing new software isn't a cheap decision, and isn't something that should be decided overnight. There's a lot to consider for your practice when making a big investment. So make sure you're not being a turkey this holiday season when shopping for a new system!

Don't Fall for these 3 Bad Habits When Shopping for EHR Software

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Tips for ECPs: How to Increase Frame Sales

Posted by Sharon Chin on Tue, Nov 04, 2014 @ 10:11 AM

On top of being a healthcare facility for your patients, we know that your practice is a business and frame sales are a big source of revenue. When your patients come in for their annual exam, you would like to see most of them to fill their prescription at your practice. Unfortunately, with the rise of online retailers, a lot of practices can become a showroom for their patients. Showrooming occurs when patients try on the selection of frames available in your practice, then buy the product online. There are still many ways to prevent showrooming at your practice and increase your frame sales! Use these tips for ECPs to see how!

Tips_for_ECPs_frame_salesExplain prescriptions to patients

If your patient requires a specific lens type, they might not understand the benefits or importance of it unless you explain it to them. Take the time to talk to them about their prescription and inform them of the dangers of getting a cheap knock-off online. Make sure that the doctor hands off a prescribed lens material and design to the optician so both doctor and optician can educate and emphasize on the importance of filling their prescription accurately to the patient.

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Optical Resources: Do Online Reviews Give You The Heebie-Jeebies?

Posted by Janelle Pauli on Thu, Oct 16, 2014 @ 10:10 AM

Today, more and more people are turning to the Internet to get information about products and services they are interested in. And with popular review sites, like Yelp, it has become even easier for customers to give feedback about any business, both good...and bad. And whether you're receiving good or bad reviews, there's an appropriate response for handling each one.

Bad reviews can be hard to deal with. After reading something bad about your practice it's easy to get defensive about the situation, and you may be even more frustrated if the review is a one sided version of the whole story. But, the bad review is out there and responding negatively will only draw more attention. So, how do you handle a bad online review? We've got a few tips of what you shouldn't do when dealing with negative reviews!

Optical Resources and Advice to Ignore When Youoptical resources Get a Negative Online Review

Don't Become a Part of the Conversation

The number one thing not to do - ignore the bad review. If you have the opportunity to publicly respond to the issue at hand, you should. That way, potential customers who read the review know that you're responsive and are looking for ways to help resolve the issue. While it's important to address the problem with a response to the bad review, the next step is to take the conversation offline so that both parties can express their concerns and agree upon a solution without bringing in more attention.

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What You Might Have Missed at Vision Expo West

Posted by Janelle Pauli on Tue, Sep 23, 2014 @ 10:09 AM

Fresh off the plane from Vision Expo West in Las Vegas and we wanted to share a quick recap in case you missed it. The show in Vegas is always fun (and tiring), and we had a great time meeting up with everyone who stopped by the booth! So, what were we doing to keep ourselves busy at the show? Read on to find out!

The Vision Expo West Recap for Anyone Who Missed It

Software Demos

The main attraction in our booth was Uprise, our cloud-based practice management & EHR software. If you were at the show and got the chance to stop by the booth and see Uprise for yourself we encourage you to download our eBook, The Ultimate Buying Guide for Practice Management Software, to help you sift through all of the different software options you saw at the show. We know that making the switch to a new system is a big investment for your office so we want to make sure that you have all the tools and resources to help you make the right decision!

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Meaningful Use Criteria for ODs: Get Up to Speed with the Latest News

Posted by Janelle Pauli on Tue, Sep 09, 2014 @ 10:09 AM

When it comes to all of the new government regulations surrounding healthcare, your practice is constantly being hit with changes to processes and rules. It's hard to keep up with all of the updates, and it takes time away from the time that you want to be spending with patients, not running over the latest Meaningful Use criteria rules and regulations.

Recently, there have been changes made to The Meaningful Use Incentive Program. As you know, these changes can get pretty technical, so if you want all of the details you should check out this document, otherwise, we're going to try and sum it up for you. The new Meaningful Use rule ultimiately gives more flexibility to providers who are unable to fully implement a 2014 Certified EHR software for a reporting period in 2014, and the start of Stage 3 has been pushed to 2017 at the earliest.

Recent Changes Affecting Meaningful Use Criteria for ODs

Because so many eligible professionals were unable to implement a 2014 certified EHR in 2014 due to vendor's not being able to provide proper software, updates, or training, the rules have been changed so that eligible professionals have more flexibility to use both 2011 and 2014 Certified EHR systems to attest to Meaningful Use this year. We've broken down 5 scenarios that you might find yourself in:

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