Sharon Chin

Recent Posts

How to Calculate and Improve Your Practice’s Optical Capture Rate

Posted by Sharon Chin on Thu, Feb 18, 2021 @ 11:02 AM

Optical capture rate compares the number of patients who received their prescription and the number of patients who filled their prescriptions at your practice. Since frame and contact lens sales are a big source of revenue for many practices, it’s important to have your optical software keep up with the number of sales you make. You would want to have a high optical capture rate. In fact, the industry benchmark says that 60% of your patients should be filling their prescription in your practice.

Showrooming is often an obstacle for practices trying to increase their optical capture rate. Showrooming is when your patient gets a prescription from your practice, tries on a frame that they like, and then buys the product online at a lower price. We'll help you stop showrooming and improve your optical capture rate with the tips below.

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Training Small Eyecare Practices on a New PM System

Posted by Sharon Chin on Mon, Jan 04, 2021 @ 10:01 AM

Small practices don’t usually get to enjoy the budget and resources that large practices have access to. When it comes to training with a new practice management solution, it can be hard to dedicate time to training when your small practice is already short of staff and resources. Today, we’re here to show you a few tips about how to manage training in a small practice that we've learned through many implementations.

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How to Use Emails Efficiently at Your Eyecare Practice

Posted by Sharon Chin on Mon, Dec 14, 2020 @ 12:12 PM

Ever find yourself drowning in a sea of emails to read and send responses to? Don’t worry; you are not the only one. According to a report by the Adobe Corporation, emails take up to 5 hours a day of an average worker's time. That includes reading and answering emails but doesn't usually mean they've cleared their inbox, which means many emails would fall through the cracks.

Your patients probably spend that much time sifting through their emails as well, so your practice emails should be carefully crafted to solicit attention. Utilizing these few tips will prove that emails can be effective and efficient at your eyecare practice.

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4 Ways Your EHR Software is as Scary as Halloween

Posted by Sharon Chin on Tue, Oct 27, 2020 @ 08:10 AM

Halloween may scream commercialism to many these days, but I still find it the most dreading time of the year. Scary-looking masks and haunted houses can give me a fright even though they aren’t real.

But what a lot of doctors dread in their office is very real: software. EHR software that isn't designed for the needs and workflow of eyecare practices can halt efficiency. Don’t let your EHR scare you with how slow, ineffective, and hard to use it can be. If your system has shown the following signs from the start, it’s time to switch your EHR:

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Are You Getting Catfished by EHR Software Vendors?

Posted by Sharon Chin on Mon, Sep 21, 2020 @ 11:09 AM

For those of you who are unfamiliar with the show or the term “catfish”, a catfish refers to someone who uses a false identity online, most commonly through social media or dating apps, to create relationships. As you can probably guess, most catfishes “bait” their victims by using an attractive profile picture.

How does being catfished relate to buying a cloud-based EHR software? There are two types of cloud systems out in the industry: cloud-based and cloud-hosted. And if you’re unaware of the differences, you might be catfished by a cloud-hosted system when you think you’re purchasing a cloud-based EHR. Here's how you can tell the difference between a catfish and the real deal:

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