Heather Smith

Recent Posts

Why Ignoring Electronic Billing Reports is ALWAYS a Bad Idea

Posted by Heather Smith on Tue, Feb 05, 2019 @ 11:02 AM

If you're like most eyecare practices, you're up to your ears in electronic claim filing work, so it seems like there's no time to take on any extraneous responsibilities. Unfortunately, a lot of practices treat their electronic billing reports as something extra when it isn't. In fact, we think it's one of the most important parts of the billing cycle that you shouldn't skip.

You wouldn't ignore any other step in the billing process, would you? If you did, you would pretty much guarantee claim rejections. But while ignoring reporting doesn't cause rejections on the claims it details, it could cause you to miss something that will result in future rejections or underpayments. Now do we have your attention?

Read More

Managing Eye Care: Avoid these 3 Problem Employee Types at all Costs

Posted by Heather Smith on Thu, Aug 13, 2015 @ 10:08 AM

What are your "non-negotiables" when it comes to the people who work for you? Does everyone working for you know your hard lines so that they can ensure that they never cross them? For many businesses, these lines are going to be things like theft, dishonesty, sexual harassment, and violence. But what about bad behaviors that aren't as blatant as these?

Read More

4 Ways to Get More from Your Optical Practice Management System

Posted by Heather Smith on Thu, Jan 03, 2013 @ 09:01 AM

The investment in an optical practice management system is one of the biggest that a practice makes, both in terms of money and time to get set up. We want every practice to pass the efficiency test and practice management system software is a great place to start.

Read More

4 Ways Optical Dispensing is Better with Online Ordering

Posted by Heather Smith on Tue, Sep 04, 2012 @ 08:09 AM

Optical dispensing isn't just part of your practice, it's a BIG part of your practice.

Read More

Tips for ECPs: How to Handle a Bad Yelp Review

Posted by Heather Smith on Thu, Aug 23, 2012 @ 08:08 AM

Has your eyecare practice or optical dispensary ever had to face the unfortunate situation of handling a bad Yelp review? If so, you know that it's an unnerving task. And if you're the smart business person that we know you are, you want to make sure that you don't handle a bad yelp review the wrong way.

Read More