Madhu Singh

Staff Management

Stopping Energy Vampires in Eyecare Practices

We're all familiar with the mythical vampire that looks human but feasts on human blood. However, an energy vampire, a term that came into...

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EHR Software

Prepare Your Eyecare Practice for Data Migration

Getting your team on board with switching to an EHR that actually supports your practice's needs and growth is the first step. Then, you...

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Resources

How to Upcycle in Your Practice

You might have heard the term upcycling in terms of clothing or home goods, but we can apply this to making your eyecare practice more...

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Practice Efficiency, Technology, Business Management

Important Business Reports for Eyecare Practice Success

We're no strangers to the power of analytics and reporting here. We talk about the 5 Essential Insurance reports to make sure you're...

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Optical Dispensing, Resources

How Patients Can Use Flex Spending Dollars at the Optometrist

It's time for the rush of patients scheduling appointments to use up the money left in their FSA or HSA accounts. If you're not...

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Resources

3 Articles To Help Improve Your Optometry Practice

Hearing the advice and stories of fellow ODs is helpful when you're nervous about making a big change, looking for inspiration and goal...

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EHR Software, Resources

Paper to Paperless: Overcoming the Fear of Change

No matter what industry you work in, there are countless reasons and tips published online for no longer relying on paper in your office....

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Customer Service

Optometry Practice SEO 101

As you know, one of the main ways for patients to find your practice is through searching for optometrists online. Most companies hire...

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Customer Service

Protecting Your Eyeare Practice's Reputation from Dissatisfied Patients

Requesting feedback is great for optimizing your products, customer service, patient care, and schedules. However, it's nerve-wracking to...

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Practice Efficiency, Customer Service

5-Star Customer Service Secrets from The Broadmoor Resort

Dr. Justin Manning from Healthy Eyes Advantage recently presented a webinar on Creating a Rockstar Patient Experience. In addition to many...

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EHR Software, Practice Efficiency

Preventing Patient Bottlenecks with the Right EHR in 2020

All optometrists and their teams have been in a jam where patients have to wait between steps of their appointments. With the current...

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Optical Dispensing, Change Management

Things Gen Z Patients are Looking for in Your Practice

For the generations that grew up with access to all necessary information on the internet, shopping habits are different to those of the...

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Practice Management, Customer Service

How to Fulfill Patient Needs with Eyecare Services

We all have basic needs for food, water, and shelter. These must be satisfied at certain times of day and are usually both predictable and...

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Customer Service

Customer Service Traits to Boost Sales in Your Eyecare Practice

We've discussed the importance of customer service in your optical dispensary, at your front desk, and in the exam lanes many times before....

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Business Management

3 Things to Look for in EHR Software Before 2021

Heading into a new calendar year could mean sorting out finances, preparing new marketing campaigns, or just keeping afloat during the busy...

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Resources, Business Management, Staff Management

How Diversity Affects Your Eyecare Practice

In some states, minorities are less likely to visit their eye doctor. Sometimes this is due to discrimination or lack of access. This...

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