Resources, Customer Service

3 Optical Resources from 3 Years Ago that Still Apply Today

Your patients are the reason that your practice is able to stay open for business. Without them, you'd be nothing. The fundamentals behind...

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Customer Service

Reasons Patients Think Your Optical Practice is Hard to Work With

Your patients are the most important part of your optical practice. Without them, your practice would be nothing. So how do you make sure...

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Customer Service

6 Reasons Patients Need to Visit Their Local Optical Practice

Getting your patients to come in for their annual eye exams can sometimes be a chore. If your patients are unaware of the importance of...

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Resources, Customer Service

Survey Tips for Patient Feedback of Your Eyecare Practice

We've discussed before how important it is to receive patient feedback to spot inefficiencies in your patient care and improve your eyecare...

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Practice Management, Resources, Customer Service

Managing Eye Care: The Importance of Patient Feedback

One of the most difficult parts of a self-evaluation process is stepping out of your role in the optical practice and viewing your practice...

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Resources, Tips & Tools, Customer Service

Googling Your Diagnosis Vs. Visiting Your Eyecare Practice

With the rise of the ePatient and increases in technology, more patients are turning to online sources for health information, but what...

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Resources, Tips & Tools, Customer Service

Why You Should Support Your Local Eyecare Practice

As an eyecare practitioner, you understand the value that you and your staff of professionals offer to the patients in your community, but...

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Marketing and Social Media, Resources, Customer Service

10 Optical Dispensing Retail Trends for 2015

Our first article of 2015 from our friends at The Optical Vision Site is an excerpt from their full post, 19 Eyecare Retail Trends for...

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Practice Management, Resources, Customer Service

Managing Eye Care: Avoiding The "War on Christmas" in Your Practice

The holiday season is upon us and it’s time to start prepping for family gatherings, good food, and white elephant gift exchanges. Tis’ a...

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Tips & Tools, Customer Service

Welcome to the New VisionWeb Office | Optical Resources

As some of you may know, our team has relocated to a brand new VisionWeb office. We're still at home in Austin, TX, but we made the move...

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Practice Management, EHR Software, Customer Service

How Eye Care Practice Management & EHR Helps You Retain Customers

These days, patients have access to a wealth of knowledge through the Internet. Now more than ever, they are inclined to explore their...

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Marketing and Social Media, Resources, Customer Service

Tips for ECPs: How to Handle a Bad Yelp Review

Has your eyecare practice or optical dispensary ever had to face the unfortunate situation of handling a bad Yelp review? If so, you know...

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Marketing and Social Media, Customer Service

How are You Managing Your Eyecare Practice’s Online Reputation?

Your eyecare practice being searched online today is inevitable, and there is honestly no turning back. And, not to our surprise, most...

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Resources, Customer Service

What's the Importance of Optical Fixtures in an Eyecare Practice?

Our lovely friends at The Optical Vision Site recently wrote an article about the importance of optical fixtures in an eyecare practice....

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Practice Efficiency, Resources, Customer Service

6calls Expansion Provides Greater Efficiency for Eyecare Practices

Are you accessible to your patients as often as you should be? Would it be nice to have a little help at the front desk with reminder and...

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