Techniques to Defuse Irate Patients In Your Optometric Practice

Posted by Jeff Rezabek on Tue, Jun 16, 2020 @ 10:06 AM

Most of the time, your patients are a delight to work with. However, issues can arise that turn confrontational and pit you and your optometric practice against your patient; threatening the bond that you spent years building. Although optometrists may be accustomed to making tough calls, sometimes its your optician or front desk associates that are on the frontlines. Make sure your whole team is on the same page when it comes to resolving conflicts.

Whether there’s conflict in your optical dispensary or the exam lane, work towards resolving the situation with these techniques to help your entire staff keep your patients happy.

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NEW EBOOK: Building an Adaptable Eyecare Practice

Posted by Madhu Singh on Thu, Jun 11, 2020 @ 10:06 AM

Uncertainty is tough on a practice owner. On top of taking swift action to preserve the financial life of your practice, optometrists need to boost the morale of their staff and work hard to retain existing patients. However, ODs don't have to navigate these challenges alone.

Actionable advice and stories from ODs with experience handling practice closures, lease changes, pandemics, abrupt change, and demotivated staff are invaluable to make your practice adaptable for any obstacle.

We include communication plans, staff management techniques, interviews with ODs, and possible growth opportunities in this new resource.

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Download: Telemedicine Special Report for 2020

Posted by Madhu Singh on Wed, Jun 10, 2020 @ 08:06 AM

For those optometry practices that are interested in setting up telemedicine, there aren't many guides or case studies out there to learn from. Like shopping for any new software or tools, implementing a telemedicine takes research, software demonstrations, change management techniques, staff education, and patience.

Our friends at Review of Optometric Business combined the knowledge of the multiple optometrists, industry professionals, and educators in their network to develop this special report on Telemedicine: The Time For Optometry is Now as a follow-up for their webinar series last month.

Read on to see what is included in the report. Download the report here.

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Things That Drive Patients From Your Optometric Practice

Posted by Jeff Rezabek on Mon, Jun 08, 2020 @ 11:06 AM

For your optometric practice success, it’s essential that you maintain a steady stream of patients scheduling appointments and purchasing from your frame boards.

However, many factors drive your existing patients from your optometric practice, increasing your patient churn rate. Many of these reasons could be out of your control, but there are some ways to reduce churn rate. This post identifies three reasons patients leave your optometric practice that you can address.

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Online Optometry Classroom: 3 Free CE Courses

Posted by Madhu Singh on Thu, Jun 04, 2020 @ 09:06 AM

With event cancellations due to the spreading of COVID-19, optometrists need to look for alternative ways to fulfill their continuing education credits. Online education is a safe and convenient option, but you'll want to make sure the subject matter is relevant to you.

VisionWeb is sponsoring three COPE-approved courses this coming Saturday that we think will help ODs fill in gaps in their practice, especially during these uncertain times. From claim filing to virtual care, these instructors use their personal experience and years of expertise to help guide you through the obstacles you might be facing.

Keep reading to register now.

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