Janelle Pauli

Recent Posts

4 Tips for Defending The Contact Lens Evaluation Fee to Patients

Posted by Janelle Pauli on Tue, Sep 17, 2019 @ 11:09 AM

It happens in every eyecare practice. Patients come in claiming they've never had to pay for a contact lens exam or evaluation before and that they can easily find another OD in the area who won't charge for it. It can be initially infuriating, but we have a few tips for addressing these patients appropriately.

How do you deal with these patients to help them better understand the extra costs of a contact lens evaluation? If you have proven successful tips we would love to her about them in the comments.

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Flowchart: Which Optical Software Is Compatible with Your Practice?

Posted by Janelle Pauli on Thu, Sep 05, 2019 @ 11:09 AM

Technology is used in every step of your workflow and optical dispensary these days. And everyone has different comfort levels when it comes to using modern technology. Choosing optical software can sometimes be intimidating when you aren't well-versed on data storing or cloud computing. With all of the options available for eyecare providers, how will you determine which technology is the best fit for your practice?

We've created a flow chart to help you determine which optical software technology is a good fit for you: client-server, cloud-hosted, or cloud-based. Answering these questions will get you closer to discovering which optical software might work best for your preferences.

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5 Retail Trends for Your Optical Shop in 2019

Posted by Janelle Pauli on Tue, Aug 27, 2019 @ 13:08 PM

Retail is an important part of your optical business. Paying attention to popular retail trends and applying those ideas to your practice is a good way to boost sales in your optical shop and beat online retailers.

After monitoring ecommerce patterns and cross-referencing them with eyecare retail predictions, we came up with 7 trends to watch in 2019 and beyond. We think this list provides valuable insight as to where the market for both retailers and eyecare professionals are going.

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How to Avoid 4 Common Claim Filing Mistakes that Cause Denials

Posted by Janelle Pauli on Tue, Aug 20, 2019 @ 11:08 AM

Claim denials in your practice can put a lot of stress on your biller and your reimbursements. If you aren't keeping up with rejections and denials, your practice could be missing out on a lot of cash. And, if you're using a practice management system or clearinghouse for your billing needs, you can't rely on it to do absolutely everything for you. There are still some things you need to know to make your system work for you.

Today we want to take a look at 4 common claim filing mistakes that can cause denials for many practices, and how you can go about handling and preventing these types of denials in the future.

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How to Remove Yelp Reviews

Posted by Janelle Pauli on Tue, Jul 30, 2019 @ 12:07 PM

Just about every business is going to receive at least a few negative online reviews. Usually the customer truly had an unfavorable experience, but what about those Yelp reviews that are unfair and portray an inaccurate or exaggerated explanation of the situation? If your business doesn't have a lot of reviews in the first place, one negative review blown out of proportion can hurt your overall rating and may cause hesitation from new patients.

If you notice an offensive or incorrect review, there are steps you can take to try and get help from Yelp to remove reviews that violate their content guidelines. In case your request for removal is denied by Yelp, we have some advice for taking your own stance against these types of reviews.

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