Janelle Pauli

Recent Posts

How to Have Fun on Halloween in Your Eyecare Practice

Posted by Janelle Pauli on Thu, Oct 12, 2017 @ 14:10 PM

Getting festive in your eyecare practice is a fun way to interact with your patients on holidays, and with Halloween just around the corner we wanted to share a few ideas for celebrating with your patients in the office. Before you know it the holidays sneak up on you, but with a little planning you can get your practice geared up for a fun day (or week) for both your staff and your patients. Here are a few quick and easy ideas to help you get in the spirit.

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How to Make Sure Your Recall Messages are Successful

Posted by Janelle Pauli on Thu, Oct 05, 2017 @ 14:10 PM

Many ODs swear by patient recall messages when it comes to patient retention and reducing no-show patients, while others don't see as many benefits from implementing patient recall and reminders. If you fall in the latter group, it may be that you aren't making the most of your messaging and are missing out on really connecting with your patients. Today, we will look at a few important characteristics that make up a successful recall or reminder message.

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Interview: Overcoming Challenges in Your Eyecare Practice

Posted by Janelle Pauli on Tue, Sep 19, 2017 @ 14:09 PM

Every eyecare practice faces its own set of unique challenges. Being able to recognize and overcome your practice challenges is what will help take your practice from good to great. In a recent eBook, we sat down and interviewed a handful of ODs to curate advice from practices that have been through it all. And today, we want to share with you what we learned from Dr. John McCormick and his team on overcoming practice challenges to make your office more successful.

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5 Articles That Will Help Opticians Close More Frame Sales

Posted by Janelle Pauli on Thu, Sep 07, 2017 @ 14:09 PM

One of the biggest jobs of being an optician in an eyecare practice is to sell, sell, sell. While it may seem like an "easy sell" since most patients coming into the practice will need to purchase products for their vision, the online competition your practice faces makes closing frame sales harder than it used to be. While opticians might not necessarily consider themselves as "sales people," there is definitly a big sales component for that role in the practice.

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17 Insurance Definitions Your Billing Manager Should Know

Posted by Janelle Pauli on Tue, Aug 29, 2017 @ 14:08 PM

The world of health insurance and medical billing and coding can be a complicated one. Even experienced billers have to face ever-evolving changes from insurance companies and government regulations. It makes it even more challenging when your office has hired a new biller or someone with less experience who needs to get up to speed quickly with all of the correct information and processes. Today, we want to share a quick list of some of the most common insurance and billing terms and definitions that every optometry biller should know. 

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