Janelle Pauli

Recent Posts

How to Remove Yelp Reviews

Posted by Janelle Pauli on Tue, Jul 30, 2019 @ 12:07 PM

Just about every business is going to receive at least a few negative online reviews. Usually the customer truly had an unfavorable experience, but what about those Yelp reviews that are unfair and portray an inaccurate or exaggerated explanation of the situation? If your business doesn't have a lot of reviews in the first place, one negative review blown out of proportion can hurt your overall rating and may cause hesitation from new patients.

If you notice an offensive or incorrect review, there are steps you can take to try and get help from Yelp to remove reviews that violate their content guidelines. In case your request for removal is denied by Yelp, we have some advice for taking your own stance against these types of reviews.

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5 Articles That Will Help Opticians Close More Frame Sales

Posted by Janelle Pauli on Tue, Jul 16, 2019 @ 13:07 PM

One of the biggest jobs of being an optician in an eyecare practice is to sell, sell, sell. While it may seem like a straightforward sale since most patients coming into the practice will need to purchase products for their vision, the online competition your practice faces makes closing highly valued frame sales difficult.

While opticians might not necessarily consider themselves as "sales people," there is definitely a big sales component for that role in the practice. Some opticians even earn commission or incorporate sales into their performance goals.

We looked around for some of the most helpful sales tips on the web that we could find to help you think harder about your role as a salesperson, the strategies you use, and how you can increase sales in the optical dispensary.

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Marketing for Optometrists: Cause Related Marketing

Posted by Janelle Pauli on Tue, Jul 09, 2019 @ 11:07 AM

Does your practice give back? Should your practice advertise the causes they support? It's important to premeditate your marketing plan for these more sensitive topics and research how your patients will respond.

We want to provide you with concrete statistics on what cause-related marketing entails, how sustainability marketing is received by consumers, and the methods eyecare practices are taking to promote their causes.

The Optical Vision Site discuss cause related marketing in the research below.

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Optical Dispensing: Is Your Customer Service Up to Par?

Posted by Janelle Pauli on Tue, Jul 02, 2019 @ 09:07 AM

Providing good customer service in your dispensary is a critical step towards making a sale. But what makes good customer service? Some customers prefer to be left alone to make a decision after receiving the facts they need while others require you to guide them every step of the way.

In an article written by Hubspot, they highlight a few different studies that show what the average person considers to be good customer service. Optical dispensing sales aren't always the easiest, so understanding your customers' shopping habits and knowing what keeps them happy in your dispensary will help lead to a more profitable season. Let's take a look at some of the facts we learned from Hubspot, and how you can make the most of them in your practice.

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Managing Your Eyecare Practice's Online Reputation

Posted by Janelle Pauli on Tue, Jun 11, 2019 @ 11:06 AM

Every eyecare practice is bound to have an unhappy patient or customer online every now and again, no matter how efficient the workflow or supportive your staff. So how do you address them when it happens?

These days, it's not just Yelp where you have to manage your online reputation. Your patients can offer up reviews on your practice on Google and Facebook, too. For any business, negative attention online is difficult to reverse and upsetting. But with these eyecare practice resources, you can develop a strategy to help you manage your online reviews, both good and bad.

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