Janelle Pauli

Recent Posts

4 Ways Your Eye Care Practice Customer Service is Stuck in The Past

Posted by Janelle Pauli on Thu, Apr 20, 2017 @ 14:04 PM

The customer experience in your eye care practice becomes more and more important every day. Sure, good customer service is something patients have always expected, but with the choices and competition facing your eye care practice today the patient experience has become that much more important in order to keep up with other retailers.

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How to Generate Positive Online Reviews for Your Optometric Practice

Posted by Janelle Pauli on Thu, Apr 13, 2017 @ 14:04 PM

First things first, in order to get positive online reviews for your practice you need to be providing patient care that goes above and beyond a patient's previous experiences with other providers in all areas of your office. But once you provide that exceptional care, how can you ensure that your patients will go the extra mile and share their positive visit online?

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7 Steps Towards a Well Organized Work Space for Better Efficiency In Your Optometric Practice

Posted by Janelle Pauli on Thu, Apr 06, 2017 @ 14:04 PM

Last month we spent some time talking about the best ways to organize your work station in the optical dispensary. When adjusting frames and working with small tools, having an organized work space is important to complete an efficient job. This time around we want to talk about organization at your desk - whether it's in the front of house, or your personal office. It's easy for work spaces to get cluttered, but sometimes that clutter can hinder efficiency. Here are a few strategies for assessing your work space and getting a fresh start.

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5 Simple Ways To Be The Boss You'd Want To Work For in Your Optometric Practice

Posted by Janelle Pauli on Tue, Mar 28, 2017 @ 14:03 PM

Being the boss that your employees love to work for isn't always as easy as it sounds. While you may think you're doing a great job, and your employees seem happy and satisfied, there is a difference between being a good boss, and being a boss that employees genuinely want to work for.

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Pros and Cons of Your Practice's Claim Management Options

Posted by Janelle Pauli on Tue, Mar 21, 2017 @ 14:03 PM

Having a successful billing cycle depends a lot on the processes and systems you use in your practice to mitigate insurance claims and billing. And, when it comes to your claim management options it typically comes down to two options: managing in-house with a clearinghouse solution or outsourcing to a billing service.

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